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- W1894968327 abstract "The research described in this Executive Summary starts from thepremise that the implementation of TQM in Hong Kong is primarilyfocused on the use of individual tools for improvement. However,since 1991, more interest has developed in the holistic approaches,such as ISO 9000.Information gathered for this research supports the hypothesisthat there is a missing quality dimension, namely, that of qualityculture, which must obviously be of paramount importance ifsustained quality performance is to be achieved.The second hypothesis explored in this research is that qualityphilosophies developed in the industrialised West can be betterunderstood and appreciated if they can be explained in terms familiarto Chinese workers and managers, i. e., interpreted in terms of Chineseculture. This should lead to better integration of tools, techniques,holistic quality systems, and general philosophies concerning quality.All this should result in better and more effective implementation ofTQM in Hong Kong.This study can be divided into two parts, A and B. Section A ismainly concerned with the exploration and understanding of theexisting Hong Kong situation in terms of quality managementimplementation. Section B is concerned with the cultural aspects thatwere identified as being relevant to quality management. These coverChinese values, Confucian principles, and how these are related to theprinciples of TQM.Several behavioural models were studied and theConnor/England model was selected and used to measure therelationship between cultural values and attitudes towards qualitybehaviour. The work of Professor Michael Bond on Chinese valueswas combined with the author's own interpretation of Chineseattitudes as expressed in Confucian Principles. This was to betterunderstand quality behaviour intention when viewed from the point ofthe British Standard 7850 definitions of Total Quality elements.The Fishbein Behavioural model was also used as part of thesurvey instrument to measure Chinese attitudes in the implementing ofTQM. A computer statistical package was used to analyse the surveydata collected from local companies. The statistical factor analysis identified the working principles which best support TQMimplementation in terms of the roles of both the leaders and thesupporting staff of a company. The analysis also identified the role ofConfucian Principles in terms of helping junior, middle, and seniormanagement to better understand each others' working principles, andthereby promoting harmony and teamwork." @default.
- W1894968327 created "2016-06-24" @default.
- W1894968327 creator A5038299581 @default.
- W1894968327 date "1997-01-01" @default.
- W1894968327 modified "2023-09-27" @default.
- W1894968327 title "Implementing quality management in a Chinese based society : Hong Kong : executive summary" @default.
- W1894968327 hasPublicationYear "1997" @default.
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