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- W189544796 abstract "Efficient functioning of service providing organizations highly depends on quality of their services as it contributes to companies’ competitiveness and customers’ satisfaction (Gill, 2009, p. 533) ..." @default.
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- W189544796 date "2012-01-01" @default.
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- W189544796 title "Service quality in healthcare: quality improvement initiatives through the prism of patients’ and providers’ perspectives" @default.
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