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- W1900478823 abstract "Studies of relationship marketing have emphasized the processes by which relationships between buyers and sellers are initiated and developed. However, amidst evidence of a life-cycle in buyer-seller relationships (Dwyer, Schurr and Oh 1987; Palmer and Bejou 1994), relatively little attention has been paid to the processes by which relationships are dissolved. This paper reports on research into the effects of service failure on relationship dissolution." @default.
- W1900478823 created "2016-06-24" @default.
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- W1900478823 date "2014-12-08" @default.
- W1900478823 modified "2023-09-27" @default.
- W1900478823 title "The Effects of Service Failure on Buyer-Seller Relationship Deterioration" @default.
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- W1900478823 doi "https://doi.org/10.1007/978-3-319-13144-3_33" @default.
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