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• W190338348 abstract "1.0 INTRODUCTIONThe importance of the Emotional Intelligence (EI) has been well-documented in the literature. The (EI) skills can be defined as the competency in recognizing and managing our feelings and others. Today, the EI has gradually become more relevant to both workplace growth and people improvement (Khokhar K mental health institutions (Nikolaou & Tsaousis, 2002); public accounting firms (Chia, 2005); governmental organizations (Ghoniem et al., 2011); as well as professionals like policemen (Afolabi et al., 2010); teachers (Craig, 2008); ballet dancers (Petrides, Niven & Mouskounti, 2006); salespeople (Rozell, Pettijohn & Parker, 2006) and debt collectors (Bachman, Stein, Campbell, Sitarenios, 2000). Unfortunately, it is very rare to study the EI in the context of library services. No doubt, several past studies that attempted to study the EI among librarians (eg. Budd (1998) and Mill & Lodge (2006) had explored the EI among academic librarians; Browne (2005) studied the EI among law librarians while Hernon, Giesecke and Alire (2007) studied emotional intelligence and its components in academic libraries. However, they were not as comprehensive as studies done in other professions such as bankers (Wae, 2010); government servants (Ghoniem, 2011); policemen (Afoldi et al, 2010) and teachers (Craig, 2008). It is for this reason, this study was carried out with the aim of assessing the EI among public librarians. The findings of this study have increased our understanding about the EI and suggest appropriate training to increase EI level among librarians.2.0 LITERATURE REVIEW2.1 Overview of Emotional IntelligenceThe EI term was first used by Mayer and Salovey (1990) which refers to the ability to recognize feelings of self and other people's feelings as a guide to think and behave. Then, Goleman (1995) popula rized the term as a potential factor in understanding and predicting the performance of employees in the workplace. Goleman (1995) defined EI as the ability to understand emotions and emotional self-esteem of others to motivate oneself and manage personal emotions and good relationships with others. Although the term was popularly used in the 1990s, it has been used much earlier to refer to other social wisdom, as mentioned by Thornike et al. (1927) to mean the ability to understand and connect with someone. Nonetheless, lately, the EI concept has received much attention in various fields which is manifested by the number of research activities that have been stimulated, since its first appearance in the psychological literature 20 years ago (Zeidner, Matthews & Roberts, 2009 and Matthews, Roberts & Zeidner (2004).Researchers such as Boyatzis (1982), Bar-On (1997) and Mayer & Salovey (1990) have indicated in their studies that competencies based on the EI behavior have affected more than the IQ for success. Goleman (1995, 1998 and 2001) extended the concept of EI by linking it with the context of the workplace. Emulating Goleman's idea, Cooper & Sawaf (1997) in their study found that efficiency in managing emotions well leads to the achievement of trust, loyalty, commitment, innovation and performance improvement of the individuals, groups and organizations.In the context of Malaysia, a study done by Noriah et al. (2006) has shown that the EI has a positive relationship with the cognitive ability and the competency of a person in getting something done. In another study, a group of researchers from Universiti Kebangsaan Malaysia, led by Noriah & Siti Rahayah (2006) carried out further research to understand the profile of EI among public sector workers in Malaysia involving individuals from a variety of occupations including teachers, nurses, police, prison officers and immigration officials. …" @default.
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• W190338348 date "2013-11-01" @default.
• W190338348 modified "2023-09-27" @default.
• W190338348 title "Assessing the Emotional Intelligence Profile of Public Librarians in Malaysia: Descriptive Analysis" @default.
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