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• W191105930 abstract "As libraries implement new technology it will become important to understand how employees' views of library service impacts their willingness to learn about technology. This article posits existence of two categories of service orientation: People Servers (who believe that they must always be present to assist people, even to detriment of learning technology), and Information Providers (who view learning of new technology as a to assist patrons). Training implications for both types of staff members are discussed and suggestions are made for maximizing transfer of training for each type of trainee. Libraries are finding new identities as centers of information dissemination using latest in technology. New systems and services are implemented daily, placing librarians and library staff in middle of a rapidly changing world. Perceptions of jobs and methods of service with books and journals need to be updated to take into account role of computers and ever-expanding directions taken by Internet. Hisle has stated that is important that issues surrounding changing nature of librarianship be studied (1996, 30) while Church and Dolenko (1999) discuss changing roles of librarians in special libraries. Part of challenge in this new world of information is need for training on computer systems as they are introduced or upgraded. While as early as 1990 Epstein insisted that the training component of automated system implementation is crucial to success of any project (1990, 89), authors such as Krissoff and Konrad still echo need for training, asking, How do we go about providing better patron training when we ourselves are being overwhelmed by change? (1998, 28). Those who manage or teach in training programs are aware of varying success demonstrated by members of library staffs as they learn new systems. It is, therefore, important for administrators to find most effective ways to train staff because, as Marmion reminds us, Now, more than ever before, it just is not possible to work as a librarian or a library staff member without using a computer in some way (1998, 216). While searching for best ways to train staff to use computers and various software used in libraries, one may question whether various groups learn differently from others: What makes learning most effective for staff or librarians? Do women have different learning styles or feelings about technology than men, even though either gender or members of any job classification may learn technology quickly or resist these advances? The following article is based on a study that sought to examine women library employees' (librarians' and support staff's) attitudes about computer technology and what their issues were when they learned technology. The results that are discussed are not meant to deny that men may have important feelings and learning styles when it comes to technology but simply to examine this concept from a women's point of view. The Qualitative Study In an attempt to understand needs of women that we train in libraries, a qualitative study was conducted involving twelve women in academic libraries. In extensive interviews these women were asked about their life histories, attitudes towards computers, computer training experiences, and current job expectations. The first group of women were chosen from recommendations of library directors and computer trainers who suggested that these individuals might have interesting perspectives on computers. Directors and trainers were requested not to select women from groups of either successful or resistant trainees, but women who might be interesting to talk to about their experiences. Interviews ranged from one-and-one-half to three hours and followed path of each woman's experience rather than a set of predetermined questions. The interviews were audiotaped and then transcribed to allow analysis of each woman's statements and to permit matching of statements indicating thematic concepts that emerged from data. …" @default.
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• W191105930 title "People Servers vs. Information Providers: The Impact of Service Orientation on Technology Training." @default.
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