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- W1917677320 abstract "The worker performing a monitored task and the social processes surrounding the task provide a basis for integrating psychological and sociological research on work performance monitoring and surveillance in call centres. Foci include individual boundaries, compliance and resistance, controlling the effects of monitoring, negotiated order, metacommunication, and social support." @default.
- W1917677320 created "2016-06-24" @default.
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- W1917677320 date "2011-06-23" @default.
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- W1917677320 title "Electronic monitoring and surveillance in call centres: a framework for investigation" @default.
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- W1917677320 doi "https://doi.org/10.1111/j.1468-005x.2011.00263.x" @default.
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