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- W1930393886 abstract "This study investigates the influence of customer involvement and service quality on rapport in the context of retail banking in Bangladesh. The results show that rapport can be an outcome of service quality and customer involvement, and a mediator of those constructs and overall satisfaction rather than an antecedent." @default.
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- W1930393886 date "2014-10-08" @default.
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- W1930393886 title "Overall Customer Satisfaction: A Case Study of the Bangladesh Banking Sector" @default.
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- W1930393886 doi "https://doi.org/10.1007/978-3-319-10873-5_70" @default.
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