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• W1938086973 abstract "The use of total quality management philosophies and business management strategiesare an effort to approach quality process and business improvement as a systematicprocess. Its human resource theme describes how the organisation involves itsemployees in the quality and business management improvement effort by educatingthem about problem-solving tools, techniques and strategies. It also allows them toobtain the knowledge and skills they need to perform their jobs better. The technologyand systems theme of TQM advocates the use of state-of-the-art technology that isavailable and economically feasible to achieve the desired goals. It also helps make useof the best business strategy practices to achieve business success.The original theme of the research project was to develop a knowledge-based expertsystem that would help in the achievement of a world-class business excellenceperformance through continuous process improvement. The system so developedwould make use of the knowledge of the system providing recommendations to itsusers as to what quality management remedial actions; quality strategic plans orbusiness management strategies should be taken. The user's quality or specificmanagement problems were initially identified. The system would assist users toachieve continuous improvement to world-class business performance level by usingdifferent quality management tools and techniques, gurus' philosophies and differentbusiness management strategies.Development of an expert system for achieving world-class business performancethrough continuous process improvement requires a better knowledge base andincorporating the Chinese philosophies for Eastern culture countries will beadvantageous. The gap in knowledge set the scene for the direction of the researchproject. The gap in current thinking is:• The lack of integration of Chinese philosophies into organisational developmenttowards world-class business excellence• The lack of understanding how Chinese values or thinking can assist achievementof world-class business excellence.There are a number of major objectives in this research project:• Review the philosophies of the quality gurus, total quality management principlesand detailed elements of the ISO 9000 quality management system,• Review the quality management improvement tools, in particular the QualityFunction Deployment (QFD) methodology for quality management and businessstrategic planning.• Understand the meaning of world-class business excellence by reviewing thequality awards, in particular the Malcolm Baldrige National Quality Award and TheEuropean Quality Award models.• Understand the philosophy of Chinese philosopher Confucius and how this relatesto quality management strategy and the economic influences.• Understand the philosophy of Chinese philosopher Sun Tzu's The Art of War andThe Thirty-six Strategies, and how these relate to business management strategies.• Substantiate the Eastern gurus' philosophies and hypotheses in businessmanagement and strategic planning by surveys and analyses." @default.
• W1938086973 created "2016-06-24" @default.
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• W1938086973 date "1998-01-01" @default.
• W1938086973 modified "2023-09-26" @default.
• W1938086973 title "The use of Chinese philosophies to assist achievement of world-class business excellence" @default.
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