Matches in SemOpenAlex for { <https://semopenalex.org/work/W1947373689> ?p ?o ?g. }
Showing items 1 to 93 of
93
with 100 items per page.
- W1947373689 abstract "The main objective of this study was to determine if emotional labour has become a criterion in performance appraisal, job description, selection, and training schemes in the hotel industry in Nigeria. Our main assumption was that majority of hotel organizations have not built emotional labour into their human resources management schemes. Data were gathered by the use of structured questionnaires designed in Likert format, and interviews. The focus group was managers of the selected hotels. Analyses revealed that majority of the hotels have not built emotional labour into their human resources schemes particularly in the 1, 2, and 3-star hotels. It was observed that service employees of 1, 2, and 3-star hotels have not been adequately trained to perform emotional labour, a critical factor in quality service delivery. Managers of 1, 2, and 3-star hotels have not given serious thought to emotional labour as a critical factor in quality service delivery. The study revealed that suitability of an individuals characteristics is not being considered as a criterion for selection and performance appraisal for service employees. The implication of this is that, person-job-fit is not seriously considered. It was observed that there has been a disconnect between required emotional competency, its recognition, evaluation and training. Based on the findings of this study, it is concluded that selection, training, job description and performance appraisal instruments in use in hotels in Nigeria are inadequate. Human resource implications of the findings in this study are presented. It is recommended that hotel organizations should re-design and plan the emotional content and context of their human resources practices to reflect the emotional demands of frontline jobs in the hotel industry and the crucial role emotional labor plays during service encounters." @default.
- W1947373689 created "2016-06-24" @default.
- W1947373689 creator A5023720362 @default.
- W1947373689 creator A5041102406 @default.
- W1947373689 date "2015-01-01" @default.
- W1947373689 modified "2023-09-26" @default.
- W1947373689 title "Emotional Labour and Employee Performance Appraisal: The Missing Link in Some Hotels in South East Nigeria" @default.
- W1947373689 cites W1547073288 @default.
- W1947373689 cites W1590228108 @default.
- W1947373689 cites W1689771227 @default.
- W1947373689 cites W1969837987 @default.
- W1947373689 cites W2000901662 @default.
- W1947373689 cites W2004950695 @default.
- W1947373689 cites W2026329655 @default.
- W1947373689 cites W2031748453 @default.
- W1947373689 cites W2116116930 @default.
- W1947373689 cites W2300175398 @default.
- W1947373689 cites W2423089609 @default.
- W1947373689 cites W655874666 @default.
- W1947373689 cites W2808266368 @default.
- W1947373689 doi "https://doi.org/10.21863/ijhts/2015.8.2.016" @default.
- W1947373689 hasPublicationYear "2015" @default.
- W1947373689 type Work @default.
- W1947373689 sameAs 1947373689 @default.
- W1947373689 citedByCount "0" @default.
- W1947373689 crossrefType "journal-article" @default.
- W1947373689 hasAuthorship W1947373689A5023720362 @default.
- W1947373689 hasAuthorship W1947373689A5041102406 @default.
- W1947373689 hasBestOaLocation W19473736892 @default.
- W1947373689 hasConcept C105776082 @default.
- W1947373689 hasConcept C107645774 @default.
- W1947373689 hasConcept C111472728 @default.
- W1947373689 hasConcept C136103064 @default.
- W1947373689 hasConcept C138496976 @default.
- W1947373689 hasConcept C138885662 @default.
- W1947373689 hasConcept C140781008 @default.
- W1947373689 hasConcept C144133560 @default.
- W1947373689 hasConcept C15744967 @default.
- W1947373689 hasConcept C162324750 @default.
- W1947373689 hasConcept C162853370 @default.
- W1947373689 hasConcept C17744445 @default.
- W1947373689 hasConcept C187736073 @default.
- W1947373689 hasConcept C18918823 @default.
- W1947373689 hasConcept C199539241 @default.
- W1947373689 hasConcept C202372285 @default.
- W1947373689 hasConcept C2777132934 @default.
- W1947373689 hasConcept C2777873905 @default.
- W1947373689 hasConcept C2779530757 @default.
- W1947373689 hasConcept C2780378061 @default.
- W1947373689 hasConcept C525551149 @default.
- W1947373689 hasConcept C77805123 @default.
- W1947373689 hasConceptScore W1947373689C105776082 @default.
- W1947373689 hasConceptScore W1947373689C107645774 @default.
- W1947373689 hasConceptScore W1947373689C111472728 @default.
- W1947373689 hasConceptScore W1947373689C136103064 @default.
- W1947373689 hasConceptScore W1947373689C138496976 @default.
- W1947373689 hasConceptScore W1947373689C138885662 @default.
- W1947373689 hasConceptScore W1947373689C140781008 @default.
- W1947373689 hasConceptScore W1947373689C144133560 @default.
- W1947373689 hasConceptScore W1947373689C15744967 @default.
- W1947373689 hasConceptScore W1947373689C162324750 @default.
- W1947373689 hasConceptScore W1947373689C162853370 @default.
- W1947373689 hasConceptScore W1947373689C17744445 @default.
- W1947373689 hasConceptScore W1947373689C187736073 @default.
- W1947373689 hasConceptScore W1947373689C18918823 @default.
- W1947373689 hasConceptScore W1947373689C199539241 @default.
- W1947373689 hasConceptScore W1947373689C202372285 @default.
- W1947373689 hasConceptScore W1947373689C2777132934 @default.
- W1947373689 hasConceptScore W1947373689C2777873905 @default.
- W1947373689 hasConceptScore W1947373689C2779530757 @default.
- W1947373689 hasConceptScore W1947373689C2780378061 @default.
- W1947373689 hasConceptScore W1947373689C525551149 @default.
- W1947373689 hasConceptScore W1947373689C77805123 @default.
- W1947373689 hasIssue "2" @default.
- W1947373689 hasLocation W19473736891 @default.
- W1947373689 hasLocation W19473736892 @default.
- W1947373689 hasOpenAccess W1947373689 @default.
- W1947373689 hasPrimaryLocation W19473736891 @default.
- W1947373689 hasRelatedWork W1947373689 @default.
- W1947373689 hasRelatedWork W2080796904 @default.
- W1947373689 hasRelatedWork W2184778799 @default.
- W1947373689 hasRelatedWork W2371912260 @default.
- W1947373689 hasRelatedWork W2594974860 @default.
- W1947373689 hasRelatedWork W2600239136 @default.
- W1947373689 hasRelatedWork W2922995660 @default.
- W1947373689 hasRelatedWork W3001950573 @default.
- W1947373689 hasRelatedWork W3123645348 @default.
- W1947373689 hasRelatedWork W4250444026 @default.
- W1947373689 hasVolume "8" @default.
- W1947373689 isParatext "false" @default.
- W1947373689 isRetracted "false" @default.
- W1947373689 magId "1947373689" @default.
- W1947373689 workType "article" @default.