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- W196564513 abstract "This critical incident reports a 33 year old home builder's experience dealing with a particularly difficult client who purchased a home in a residential development he was constructing. The incident entailed several conflicting issues for the builder as he attempted to resolve the situation, presented here in his own words. Introduction I must tell you that I have loved owning my own business, including the feelings of accomplishment it provides as well as dealing with the problems that come as part of the job. However, there have been some things I could have done without. The experience that I'm going to relate is one of those situations. I more or less had grown up in the construction business, starting to work summers at the age of 12 for firms owned by my friends' families. Following graduation from high school, I worked construction fulltime. Eventually, I started my own firm to build spec homes and later moved on to the construction of pre-sold custom homes. Using a cell phone and working out of an office in my basement, I ran the business with the services of my accountant, my banker and a lawyer. On the actual jobs, I worked right alongside my crew members, who did almost all of the work on each construction job. After a few years and building 14 single homes, I decided to develop a subdivision of 12 town houses here in the community. I took all my eggs and put them in that one basket, which I knew was a big risk since by then I had a wife and two young children to support. I worked on this project with the city and my engineers for two and a half years before we ever broke ground. I had invested a lot of time and all of my money in this project. It was my baby you might say. When I finally got the preliminary groundwork for these town houses all done and approved, I was chomping at the bit to start building in order to be able to sell something and begin to recover some of my expenses. I began construction, and I was able to pre-sell the second home I started, which was a great stroke of fortune. The buying couple believed in the type of environment I was trying to create and liked the vision I had for what the subdivision would look like. My banker was particularly excited to see people coming to me to build them a home. In my mind, the project was moving along well. Storm Clouds Gather Carl and Ann Smith, the couple purchasing the pre-sold home, were involved at every stage of the construction of their unit. They were on site every single day to follow progress, choosing paint colors and selecting bath and kitchen tile, countertop materials, door and molding styles, etc. Then, one week before the completion date, they failed to show up for two consecutive days. I knew something must be wrong, and they sent their niece, who was a realtor, to tell me the color of the tile on the kitchen backsplash was all wrong and I had to change it. When I refused to make the change at my expense to the tile they had chosen, they became quite angry. Subsequently, Carl ripped the tile out and replaced it himself, doing a poor job of it. A week later, I completed their town house and a major problem arose. The Smiths decided that they wanted to pay less than the price they had agreed upon and proceeded to delay the closing for three weeks with a raft of excuses. Finally, one day after I felt I had put up with enough, I went to see them, and simply told them that if they didn't sign the closing papers by 3:00 p.m. that the unit was no longer for sale. …" @default.
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- W196564513 date "2012-01-01" @default.
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- W196564513 title "The Irate Buyer" @default.
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