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- W1965833607 abstract "their own domains. We felt that such cognitive maps were not produced in many of the action learning type processes taking place elsewhere in the organization: Explicit knowledge on change was scarce and definitely did not do justice to either the challenges people faced, the experience they had, or the know how available in the field. You could say that we had been hoping for an opportunity to address that gap and support the organization to shift from precontemplation to the contemplation phase (Prochaska, Redding, & Evers, 2002). The content of the report focused not on facts and figures but more on hidden (behavioral) processes, as these often explained much better why things worked the way they did. The list in Marshak’s response (from internal politics, implicit assumptions, culture to anxieties) is very much part and parcel of the content of the report. Maybe one of the intervention paradoxes in the case is that we rationally confronted irrationality: We mapped it, drew it in causal diagrams, and brought it alive in hot examples. We agree with Marshak that this has its limits. Further still, we believe these limits should be embraced, as they allowed for two suitable conditions to deal with irrational and counterintuitive findings:" @default.
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- W1965833607 date "2008-08-12" @default.
- W1965833607 modified "2023-09-25" @default.
- W1965833607 title "A Response to “Reflections on Wicked Problems in Organizations”" @default.
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- W1965833607 doi "https://doi.org/10.1177/1056492609331718" @default.
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