Matches in SemOpenAlex for { <https://semopenalex.org/work/W1967032495> ?p ?o ?g. }
Showing items 1 to 80 of
80
with 100 items per page.
- W1967032495 abstract "Continual service improvement within IT service management is an important research topic. Nowadays, IT services should be actively developed and improved in order to increase quality and cost effectiveness. Continual Service Improvement enables identification of bottlenecks and weak areas in the services. The research problem of this study is: what types of challenges exist in the IT service management from IT service provider's perspective? The main contribution of this study is to present ITSM challenges in two IT service provider companies in Finland. In order to categorize results, we used the three core perspectives of ITSM people, process, and technology. These three areas provide inputs to the continual service improvement lifecycle phase which controls and manages the identified improvements. Data for this study were mainly collected through interviews with 21 IT service management specialists." @default.
- W1967032495 created "2016-06-24" @default.
- W1967032495 creator A5016200884 @default.
- W1967032495 creator A5034584102 @default.
- W1967032495 date "2012-09-01" @default.
- W1967032495 modified "2023-09-27" @default.
- W1967032495 title "Identifying IT Service Management Challenges: A Case Study in Two IT Service Provider Companies" @default.
- W1967032495 cites W1527311855 @default.
- W1967032495 cites W171489475 @default.
- W1967032495 cites W2057687757 @default.
- W1967032495 cites W2085621738 @default.
- W1967032495 cites W2110153628 @default.
- W1967032495 cites W2141951329 @default.
- W1967032495 cites W2256543629 @default.
- W1967032495 doi "https://doi.org/10.1109/dexa.2012.32" @default.
- W1967032495 hasPublicationYear "2012" @default.
- W1967032495 type Work @default.
- W1967032495 sameAs 1967032495 @default.
- W1967032495 citedByCount "5" @default.
- W1967032495 countsByYear W19670324952013 @default.
- W1967032495 countsByYear W19670324952017 @default.
- W1967032495 countsByYear W19670324952018 @default.
- W1967032495 crossrefType "proceedings-article" @default.
- W1967032495 hasAuthorship W1967032495A5016200884 @default.
- W1967032495 hasAuthorship W1967032495A5034584102 @default.
- W1967032495 hasConcept C108713360 @default.
- W1967032495 hasConcept C111919701 @default.
- W1967032495 hasConcept C116537 @default.
- W1967032495 hasConcept C121017731 @default.
- W1967032495 hasConcept C144133560 @default.
- W1967032495 hasConcept C15587899 @default.
- W1967032495 hasConcept C16151460 @default.
- W1967032495 hasConcept C162853370 @default.
- W1967032495 hasConcept C195094911 @default.
- W1967032495 hasConcept C201359696 @default.
- W1967032495 hasConcept C2776664667 @default.
- W1967032495 hasConcept C2780378061 @default.
- W1967032495 hasConcept C36829320 @default.
- W1967032495 hasConcept C41008148 @default.
- W1967032495 hasConcept C44104985 @default.
- W1967032495 hasConcept C48840187 @default.
- W1967032495 hasConcept C56739046 @default.
- W1967032495 hasConcept C61063171 @default.
- W1967032495 hasConcept C68595000 @default.
- W1967032495 hasConceptScore W1967032495C108713360 @default.
- W1967032495 hasConceptScore W1967032495C111919701 @default.
- W1967032495 hasConceptScore W1967032495C116537 @default.
- W1967032495 hasConceptScore W1967032495C121017731 @default.
- W1967032495 hasConceptScore W1967032495C144133560 @default.
- W1967032495 hasConceptScore W1967032495C15587899 @default.
- W1967032495 hasConceptScore W1967032495C16151460 @default.
- W1967032495 hasConceptScore W1967032495C162853370 @default.
- W1967032495 hasConceptScore W1967032495C195094911 @default.
- W1967032495 hasConceptScore W1967032495C201359696 @default.
- W1967032495 hasConceptScore W1967032495C2776664667 @default.
- W1967032495 hasConceptScore W1967032495C2780378061 @default.
- W1967032495 hasConceptScore W1967032495C36829320 @default.
- W1967032495 hasConceptScore W1967032495C41008148 @default.
- W1967032495 hasConceptScore W1967032495C44104985 @default.
- W1967032495 hasConceptScore W1967032495C48840187 @default.
- W1967032495 hasConceptScore W1967032495C56739046 @default.
- W1967032495 hasConceptScore W1967032495C61063171 @default.
- W1967032495 hasConceptScore W1967032495C68595000 @default.
- W1967032495 hasLocation W19670324951 @default.
- W1967032495 hasOpenAccess W1967032495 @default.
- W1967032495 hasPrimaryLocation W19670324951 @default.
- W1967032495 hasRelatedWork W15105117 @default.
- W1967032495 hasRelatedWork W1887665806 @default.
- W1967032495 hasRelatedWork W1967032495 @default.
- W1967032495 hasRelatedWork W1999320561 @default.
- W1967032495 hasRelatedWork W2019615524 @default.
- W1967032495 hasRelatedWork W2044261059 @default.
- W1967032495 hasRelatedWork W2746476310 @default.
- W1967032495 hasRelatedWork W2898175433 @default.
- W1967032495 hasRelatedWork W4240614207 @default.
- W1967032495 hasRelatedWork W4293161710 @default.
- W1967032495 isParatext "false" @default.
- W1967032495 isRetracted "false" @default.
- W1967032495 magId "1967032495" @default.
- W1967032495 workType "article" @default.