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- W1968004118 abstract "Abstract This paper briefly examines research on political responsiveness and suggests that the current concentration on policy-level responsiveness is insufficient. A definition of responsiveness is provided which incorporates citizen evaluation of political responses to the specific demands placed by them. This formulation is then utilized in an impact-responsiveness pilot study of two urban agencies. Findings indicate that responsiveness is a discrete characteristic of public agency performance with a causal background different from related variables such as agency effectiveness. A set of social-psychological variables which describe the attitudes and activities of agency work units processing demands are found to be a better predictor of responsiveness than either the structural features of the agency or the socio-economic characteristics of the demanders evaluating agency responsiveness." @default.
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- W1968004118 date "1979-01-01" @default.
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- W1968004118 title "The assessment of public agency responsiveness: A pilot study in an urban context" @default.
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- W1968004118 doi "https://doi.org/10.1016/0147-8001(79)90023-8" @default.
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