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- W1968763003 abstract "Due to the problematic characteristics and complexity of R&D, the applicability of Total Quality Management (TQM) and quality award criteria in the assessment of a company's R&D process is very challenging. This study concentrates especially on the application of the Malcolm Baldrige Quality Award (MBQA) Criteria to R&D assessments at project level. The applicability of quality award criteria in the assessment of R&D projects is first discussed with the help of a literature review at conceptual level. The meaning of different sub-areas of quality award criteria is analyzed from the point of view of R&D activities and single projects. The measures, performance criteria and concrete measurable aspects for R&D project evaluation are then derived on the basis of the analysis. In the empirical part of the study, the analysis of the utilization of criteria for R&D project assessment is discussed from the viewpoint of a manufacturing company that has successfully applied the Finnish National Quality Award Criteria based on the MBQA. The study gives examples of the derivation of new R&D project measures from the quality award criteria framework." @default.
- W1968763003 created "2016-06-24" @default.
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- W1968763003 date "2002-11-01" @default.
- W1968763003 modified "2023-09-26" @default.
- W1968763003 title "Applying quality award criteria in R&D project assessment" @default.
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- W1968763003 doi "https://doi.org/10.1016/s0925-5273(02)00247-5" @default.
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