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Matches in SemOpenAlex for { <https://semopenalex.org/work/W1969708591> ?p ?o ?g. }

• W1969708591 abstract "When trying to establish quality management in a service industry one is confronted with a particular set of problems due to the distinctive characteristics of service processes. Describes the assessment procedure for service processes using a case study obtained from the sales department of a company in the computer industry. A slightly modified process modelling technique – usually employed in the field of requirements engineering – is used to analyse and depict the processes. Aims to discover weak points inherent in the business processes and eliminate them in order to pass the ISO 9001 certification audit." @default.
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• W1969708591 date "1995-12-01" @default.
• W1969708591 modified "2023-09-24" @default.
• W1969708591 title "Modelling sales processes as preparation for ISO 9001 certification" @default.
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• W1969708591 doi "https://doi.org/10.1108/02656719510101204" @default.
• W1969708591 hasPublicationYear "1995" @default.
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