Matches in SemOpenAlex for { <https://semopenalex.org/work/W1969758722> ?p ?o ?g. }
- W1969758722 abstract "Abstract A conceptual model of customer evaluations of service provision in continually delivered business service contexts (CDBS) is presented and empirically tested in the third-party logistics (3PL) industry. The study demonstrates the importance of considering specific aspects of service provision, rather than relying solely upon global evaluations of service provision, when seeking to understand how customers evaluate and react to services. Assessments of service performance, economic outcomes, and social interaction quality are found to have differing influences on global evaluations of service provision. Importantly, the assessments are shown to also have differing effects on patronage intentions—an outcome often linked directly to more generalized evaluations of service provision. Implications for theory and practice are derived." @default.
- W1969758722 created "2016-06-24" @default.
- W1969758722 creator A5012750808 @default.
- W1969758722 creator A5045302597 @default.
- W1969758722 creator A5080758626 @default.
- W1969758722 date "2007-11-01" @default.
- W1969758722 modified "2023-10-14" @default.
- W1969758722 title "Patronage in continually delivered business service contexts" @default.
- W1969758722 cites W1574378514 @default.
- W1969758722 cites W1591706532 @default.
- W1969758722 cites W1608631654 @default.
- W1969758722 cites W1965574139 @default.
- W1969758722 cites W1969430465 @default.
- W1969758722 cites W1974491633 @default.
- W1969758722 cites W1976472104 @default.
- W1969758722 cites W1979907230 @default.
- W1969758722 cites W1983364918 @default.
- W1969758722 cites W1987841285 @default.
- W1969758722 cites W1989502954 @default.
- W1969758722 cites W1997223225 @default.
- W1969758722 cites W1997538386 @default.
- W1969758722 cites W2002843259 @default.
- W1969758722 cites W2003825788 @default.
- W1969758722 cites W2014046645 @default.
- W1969758722 cites W2017897883 @default.
- W1969758722 cites W2020229206 @default.
- W1969758722 cites W2029758834 @default.
- W1969758722 cites W2037710531 @default.
- W1969758722 cites W2058967289 @default.
- W1969758722 cites W2059334100 @default.
- W1969758722 cites W2065813178 @default.
- W1969758722 cites W2065963696 @default.
- W1969758722 cites W2069262984 @default.
- W1969758722 cites W2073508992 @default.
- W1969758722 cites W2077617176 @default.
- W1969758722 cites W2078831478 @default.
- W1969758722 cites W2085123588 @default.
- W1969758722 cites W2089064964 @default.
- W1969758722 cites W2099358844 @default.
- W1969758722 cites W2100813809 @default.
- W1969758722 cites W2101369668 @default.
- W1969758722 cites W2112596332 @default.
- W1969758722 cites W2122912498 @default.
- W1969758722 cites W2129935722 @default.
- W1969758722 cites W2139844273 @default.
- W1969758722 cites W2143882938 @default.
- W1969758722 cites W2148669563 @default.
- W1969758722 cites W2320087742 @default.
- W1969758722 cites W2322324549 @default.
- W1969758722 cites W2327975117 @default.
- W1969758722 cites W2413805746 @default.
- W1969758722 cites W2591377550 @default.
- W1969758722 cites W2593575902 @default.
- W1969758722 cites W2611897969 @default.
- W1969758722 cites W2994474006 @default.
- W1969758722 cites W3122585423 @default.
- W1969758722 cites W3126094737 @default.
- W1969758722 cites W8706888 @default.
- W1969758722 doi "https://doi.org/10.1016/j.jbusres.2007.04.005" @default.
- W1969758722 hasPublicationYear "2007" @default.
- W1969758722 type Work @default.
- W1969758722 sameAs 1969758722 @default.
- W1969758722 citedByCount "11" @default.
- W1969758722 countsByYear W19697587222012 @default.
- W1969758722 countsByYear W19697587222014 @default.
- W1969758722 countsByYear W19697587222016 @default.
- W1969758722 countsByYear W19697587222019 @default.
- W1969758722 countsByYear W19697587222020 @default.
- W1969758722 countsByYear W19697587222021 @default.
- W1969758722 crossrefType "journal-article" @default.
- W1969758722 hasAuthorship W1969758722A5012750808 @default.
- W1969758722 hasAuthorship W1969758722A5045302597 @default.
- W1969758722 hasAuthorship W1969758722A5080758626 @default.
- W1969758722 hasConcept C116537 @default.
- W1969758722 hasConcept C13606891 @default.
- W1969758722 hasConcept C140781008 @default.
- W1969758722 hasConcept C14224292 @default.
- W1969758722 hasConcept C144024400 @default.
- W1969758722 hasConcept C144133560 @default.
- W1969758722 hasConcept C148220186 @default.
- W1969758722 hasConcept C16151460 @default.
- W1969758722 hasConcept C162324750 @default.
- W1969758722 hasConcept C162853370 @default.
- W1969758722 hasConcept C175444787 @default.
- W1969758722 hasConcept C195094911 @default.
- W1969758722 hasConcept C2780378061 @default.
- W1969758722 hasConcept C33756811 @default.
- W1969758722 hasConcept C36289849 @default.
- W1969758722 hasConcept C41008148 @default.
- W1969758722 hasConcept C61063171 @default.
- W1969758722 hasConcept C68595000 @default.
- W1969758722 hasConcept C77088390 @default.
- W1969758722 hasConceptScore W1969758722C116537 @default.
- W1969758722 hasConceptScore W1969758722C13606891 @default.
- W1969758722 hasConceptScore W1969758722C140781008 @default.
- W1969758722 hasConceptScore W1969758722C14224292 @default.
- W1969758722 hasConceptScore W1969758722C144024400 @default.
- W1969758722 hasConceptScore W1969758722C144133560 @default.
- W1969758722 hasConceptScore W1969758722C148220186 @default.
- W1969758722 hasConceptScore W1969758722C16151460 @default.