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- W1972343623 abstract "High speed railway has brought the benefit to the rapid development of national economic, the change of social structure, and the shortening of rural-urban divide so that the citizens in Taiwan present a new expectation of the transport service from THSR. High speed railway is an emerging industry in Taiwan that the operation still requires a period of time to meet the customer requirements and satisfaction. In this case, the important and improvement-needed wait service quality items require being comprehended so as to attract the customers and to enhance the service quality and the competition." @default.
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- W1972343623 date "2011-09-01" @default.
- W1972343623 modified "2023-09-23" @default.
- W1972343623 title "Using kano's model to explore the wait service quality of THSR" @default.
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- W1972343623 doi "https://doi.org/10.1080/02522667.2011.10700111" @default.
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