Matches in SemOpenAlex for { <https://semopenalex.org/work/W1973205912> ?p ?o ?g. }
- W1973205912 endingPage "283" @default.
- W1973205912 startingPage "257" @default.
- W1973205912 abstract "In this exploratory study, various facets of customer satisfaction (tangibles, reliability, responsiveness, assurance, and empathy) were related to a variety of job conditions and aspects of emotional labour, employees' strain reactions, and employees' big five personality variables. The study was based on a sample of kindergarten teachers and their customers (i.e., parents who had a child in the kindergarten). A unique feature of the present study was the possibility to individually assign each customer to his or her service employee, rather than using aggregated employee variables as in previous studies. A regression analysis of the five facets of customer satisfaction revealed relations with expected signs for task control (+), participation (+), emotional dissonance (-), job dissatisfaction (-), psychosomatic complaints (-), and extraversion (+). Unexpected relations were found for time control (-), supervisor support (-), colleague support (-), emotional exhaustion (+), and conscientiousness (-). Theoretical mechanisms, by which job conditions may affect customer satisfaction, are discussed." @default.
- W1973205912 created "2016-06-24" @default.
- W1973205912 creator A5016275541 @default.
- W1973205912 creator A5080715879 @default.
- W1973205912 date "2002-09-01" @default.
- W1973205912 modified "2023-10-03" @default.
- W1973205912 title "Job conditions and customer satisfaction" @default.
- W1973205912 cites W1968629566 @default.
- W1973205912 cites W1979907230 @default.
- W1973205912 cites W1981131227 @default.
- W1973205912 cites W1983990142 @default.
- W1973205912 cites W1989496383 @default.
- W1973205912 cites W1996339572 @default.
- W1973205912 cites W2014540781 @default.
- W1973205912 cites W2022062009 @default.
- W1973205912 cites W2028110868 @default.
- W1973205912 cites W2028184439 @default.
- W1973205912 cites W2032746596 @default.
- W1973205912 cites W2043947871 @default.
- W1973205912 cites W2055461003 @default.
- W1973205912 cites W2059100184 @default.
- W1973205912 cites W2061001929 @default.
- W1973205912 cites W2071559616 @default.
- W1973205912 cites W2073656120 @default.
- W1973205912 cites W2076623252 @default.
- W1973205912 cites W2079072704 @default.
- W1973205912 cites W2082675829 @default.
- W1973205912 cites W2087830259 @default.
- W1973205912 cites W2091100850 @default.
- W1973205912 cites W2091843200 @default.
- W1973205912 cites W2097766746 @default.
- W1973205912 cites W2099102168 @default.
- W1973205912 cites W2116456350 @default.
- W1973205912 cites W2126145919 @default.
- W1973205912 cites W2129375911 @default.
- W1973205912 cites W2134019673 @default.
- W1973205912 cites W2144816256 @default.
- W1973205912 cites W2155725368 @default.
- W1973205912 cites W2159316671 @default.
- W1973205912 cites W2163884583 @default.
- W1973205912 cites W2165608663 @default.
- W1973205912 cites W2166469128 @default.
- W1973205912 cites W2168404475 @default.
- W1973205912 cites W2170094403 @default.
- W1973205912 cites W2333057539 @default.
- W1973205912 cites W28435220 @default.
- W1973205912 cites W4246739810 @default.
- W1973205912 cites W4249733270 @default.
- W1973205912 cites W4362235793 @default.
- W1973205912 doi "https://doi.org/10.1080/13594320244000166" @default.
- W1973205912 hasPublicationYear "2002" @default.
- W1973205912 type Work @default.
- W1973205912 sameAs 1973205912 @default.
- W1973205912 citedByCount "78" @default.
- W1973205912 countsByYear W19732059122012 @default.
- W1973205912 countsByYear W19732059122013 @default.
- W1973205912 countsByYear W19732059122014 @default.
- W1973205912 countsByYear W19732059122015 @default.
- W1973205912 countsByYear W19732059122016 @default.
- W1973205912 countsByYear W19732059122017 @default.
- W1973205912 countsByYear W19732059122018 @default.
- W1973205912 countsByYear W19732059122019 @default.
- W1973205912 countsByYear W19732059122020 @default.
- W1973205912 countsByYear W19732059122021 @default.
- W1973205912 countsByYear W19732059122023 @default.
- W1973205912 crossrefType "journal-article" @default.
- W1973205912 hasAuthorship W1973205912A5016275541 @default.
- W1973205912 hasAuthorship W1973205912A5080715879 @default.
- W1973205912 hasConcept C127816348 @default.
- W1973205912 hasConcept C136103064 @default.
- W1973205912 hasConcept C139140526 @default.
- W1973205912 hasConcept C143916079 @default.
- W1973205912 hasConcept C150706916 @default.
- W1973205912 hasConcept C15744967 @default.
- W1973205912 hasConcept C162324750 @default.
- W1973205912 hasConcept C172141706 @default.
- W1973205912 hasConcept C174954385 @default.
- W1973205912 hasConcept C187288502 @default.
- W1973205912 hasConcept C187736073 @default.
- W1973205912 hasConcept C2718322 @default.
- W1973205912 hasConcept C2779110517 @default.
- W1973205912 hasConcept C2865642 @default.
- W1973205912 hasConcept C70410870 @default.
- W1973205912 hasConcept C75630572 @default.
- W1973205912 hasConcept C77805123 @default.
- W1973205912 hasConcept C88519622 @default.
- W1973205912 hasConceptScore W1973205912C127816348 @default.
- W1973205912 hasConceptScore W1973205912C136103064 @default.
- W1973205912 hasConceptScore W1973205912C139140526 @default.
- W1973205912 hasConceptScore W1973205912C143916079 @default.
- W1973205912 hasConceptScore W1973205912C150706916 @default.
- W1973205912 hasConceptScore W1973205912C15744967 @default.
- W1973205912 hasConceptScore W1973205912C162324750 @default.
- W1973205912 hasConceptScore W1973205912C172141706 @default.
- W1973205912 hasConceptScore W1973205912C174954385 @default.
- W1973205912 hasConceptScore W1973205912C187288502 @default.
- W1973205912 hasConceptScore W1973205912C187736073 @default.
- W1973205912 hasConceptScore W1973205912C2718322 @default.