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• W1978106323 abstract "This paper examines organizational climate and organizational culture within a hotel industry framework. An argument is put forward that there is a causal link between good organizational climate and the level of service quality in a hotel. Organizational climate is also examined within the service quality framework to explore the effects of its integration into quality initiatives. A conceptual model of organizational climate and service quality and performance is presented that provides an explanation of the linkage between organizational culture, organizational climate, service quality, customer satisfaction and hotel performance." @default.
• W1978106323 created "2016-06-24" @default.
• W1978106323 creator A5080090435 @default.
• W1978106323 date "2003-07-01" @default.
• W1978106323 modified "2023-09-23" @default.
• W1978106323 title "Does organizational climate add to service quality in hotels?" @default.
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• W1978106323 doi "https://doi.org/10.1108/09596110310475658" @default.
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