Matches in SemOpenAlex for { <https://semopenalex.org/work/W1979163949> ?p ?o ?g. }
Showing items 1 to 91 of
91
with 100 items per page.
- W1979163949 endingPage "263" @default.
- W1979163949 startingPage "249" @default.
- W1979163949 abstract "Abstract Call centres have been described as ‘electronic sweatshops’ and ‘slave galleons of the twenty first century’ and, contrarily as progressive, team based and career fulfilling work environments. Drawing on data from a survey of call centre managers in Australia, it is shown that there are elements of call centre management with practices from both extremes of the descriptive continuum and in some instances these elements coexist in the one centre. Whilst call centres are managed with a high level of control and the work of call centre agents is subject to intense scrutiny and monitoring, the simplistic notion that they are electronic sweatshops, or that the metaphor of the Panopticon applies, is rejected." @default.
- W1979163949 created "2016-06-24" @default.
- W1979163949 creator A5009454358 @default.
- W1979163949 creator A5034234371 @default.
- W1979163949 date "2007-09-01" @default.
- W1979163949 modified "2023-09-27" @default.
- W1979163949 title "Running the electronic sweatshop: Call centre managers' views on call centres" @default.
- W1979163949 cites W1984361990 @default.
- W1979163949 cites W1997392420 @default.
- W1979163949 cites W2022922833 @default.
- W1979163949 cites W2027165149 @default.
- W1979163949 cites W2029872136 @default.
- W1979163949 cites W2037789004 @default.
- W1979163949 cites W2073528977 @default.
- W1979163949 cites W2079692091 @default.
- W1979163949 cites W2090036607 @default.
- W1979163949 cites W2092208820 @default.
- W1979163949 cites W2117154879 @default.
- W1979163949 cites W2153319876 @default.
- W1979163949 cites W2163573403 @default.
- W1979163949 cites W2170454073 @default.
- W1979163949 cites W3121195659 @default.
- W1979163949 doi "https://doi.org/10.5172/jmo.2007.13.3.249" @default.
- W1979163949 hasPublicationYear "2007" @default.
- W1979163949 type Work @default.
- W1979163949 sameAs 1979163949 @default.
- W1979163949 citedByCount "7" @default.
- W1979163949 countsByYear W19791639492014 @default.
- W1979163949 countsByYear W19791639492019 @default.
- W1979163949 crossrefType "journal-article" @default.
- W1979163949 hasAuthorship W1979163949A5009454358 @default.
- W1979163949 hasAuthorship W1979163949A5034234371 @default.
- W1979163949 hasConcept C127413603 @default.
- W1979163949 hasConcept C131969451 @default.
- W1979163949 hasConcept C138569888 @default.
- W1979163949 hasConcept C138885662 @default.
- W1979163949 hasConcept C144024400 @default.
- W1979163949 hasConcept C144133560 @default.
- W1979163949 hasConcept C17744445 @default.
- W1979163949 hasConcept C18762648 @default.
- W1979163949 hasConcept C199539241 @default.
- W1979163949 hasConcept C2776050585 @default.
- W1979163949 hasConcept C2778295318 @default.
- W1979163949 hasConcept C2778311575 @default.
- W1979163949 hasConcept C2779808267 @default.
- W1979163949 hasConcept C28819325 @default.
- W1979163949 hasConcept C39549134 @default.
- W1979163949 hasConcept C41895202 @default.
- W1979163949 hasConcept C76155785 @default.
- W1979163949 hasConcept C78519656 @default.
- W1979163949 hasConcept C94625758 @default.
- W1979163949 hasConceptScore W1979163949C127413603 @default.
- W1979163949 hasConceptScore W1979163949C131969451 @default.
- W1979163949 hasConceptScore W1979163949C138569888 @default.
- W1979163949 hasConceptScore W1979163949C138885662 @default.
- W1979163949 hasConceptScore W1979163949C144024400 @default.
- W1979163949 hasConceptScore W1979163949C144133560 @default.
- W1979163949 hasConceptScore W1979163949C17744445 @default.
- W1979163949 hasConceptScore W1979163949C18762648 @default.
- W1979163949 hasConceptScore W1979163949C199539241 @default.
- W1979163949 hasConceptScore W1979163949C2776050585 @default.
- W1979163949 hasConceptScore W1979163949C2778295318 @default.
- W1979163949 hasConceptScore W1979163949C2778311575 @default.
- W1979163949 hasConceptScore W1979163949C2779808267 @default.
- W1979163949 hasConceptScore W1979163949C28819325 @default.
- W1979163949 hasConceptScore W1979163949C39549134 @default.
- W1979163949 hasConceptScore W1979163949C41895202 @default.
- W1979163949 hasConceptScore W1979163949C76155785 @default.
- W1979163949 hasConceptScore W1979163949C78519656 @default.
- W1979163949 hasConceptScore W1979163949C94625758 @default.
- W1979163949 hasIssue "3" @default.
- W1979163949 hasLocation W19791639491 @default.
- W1979163949 hasOpenAccess W1979163949 @default.
- W1979163949 hasPrimaryLocation W19791639491 @default.
- W1979163949 hasRelatedWork W1752181680 @default.
- W1979163949 hasRelatedWork W1968895444 @default.
- W1979163949 hasRelatedWork W1979163949 @default.
- W1979163949 hasRelatedWork W2501447456 @default.
- W1979163949 hasRelatedWork W2566399258 @default.
- W1979163949 hasRelatedWork W2748952813 @default.
- W1979163949 hasRelatedWork W2990415243 @default.
- W1979163949 hasRelatedWork W4233040899 @default.
- W1979163949 hasRelatedWork W4250116973 @default.
- W1979163949 hasRelatedWork W4256518609 @default.
- W1979163949 hasVolume "13" @default.
- W1979163949 isParatext "false" @default.
- W1979163949 isRetracted "false" @default.
- W1979163949 magId "1979163949" @default.
- W1979163949 workType "article" @default.