Matches in SemOpenAlex for { <https://semopenalex.org/work/W1982621366> ?p ?o ?g. }
- W1982621366 abstract "Purpose – The purpose of this paper is to explore the antecedents and consequences of insurer trust and salesperson trust, as well as the relationships between insurer, salesperson, and customer loyalty in order to build a conceptual model which investigates the relationships of insurer trust and salesperson trust, and finds ways to build trust and customer loyalty in the non-life insurance industry in Taiwan. Design/methodology/approach – The data for this study were collected from the customers of non-life insurers’ policyholder service centres and were analysed using in-depth interviews and questionnaires. Structural equation modelling (SEM) was to assess the proposed research model empirically. Findings – This study finds that firm size did not have a significant effect on insurer trust. Customer trust in the insurer was negatively but not significantly related to customer trust in the salesperson. Additionally, when relatives or friends are insurance salespersons; it is easy to build trust with them. Originality/value – This study provides non-life insurers with new avenues for promoting and marketing their insurance." @default.
- W1982621366 created "2016-06-24" @default.
- W1982621366 creator A5013245304 @default.
- W1982621366 creator A5059633281 @default.
- W1982621366 date "2014-05-27" @default.
- W1982621366 modified "2023-10-02" @default.
- W1982621366 title "Antecedents and consequences of insurer-salesperson relationships" @default.
- W1982621366 cites W1481122935 @default.
- W1982621366 cites W1484021942 @default.
- W1982621366 cites W1518045483 @default.
- W1982621366 cites W1535686934 @default.
- W1982621366 cites W1544572390 @default.
- W1982621366 cites W1973687016 @default.
- W1982621366 cites W1973774762 @default.
- W1982621366 cites W1976642396 @default.
- W1982621366 cites W1982304002 @default.
- W1982621366 cites W1986440703 @default.
- W1982621366 cites W1987804544 @default.
- W1982621366 cites W1988203348 @default.
- W1982621366 cites W1989918382 @default.
- W1982621366 cites W1996757241 @default.
- W1982621366 cites W2002843259 @default.
- W1982621366 cites W2003825788 @default.
- W1982621366 cites W2009348094 @default.
- W1982621366 cites W2010175656 @default.
- W1982621366 cites W2012273133 @default.
- W1982621366 cites W2013461960 @default.
- W1982621366 cites W2014921088 @default.
- W1982621366 cites W2029110695 @default.
- W1982621366 cites W2030130848 @default.
- W1982621366 cites W2032211638 @default.
- W1982621366 cites W2040127777 @default.
- W1982621366 cites W2041181313 @default.
- W1982621366 cites W2044290537 @default.
- W1982621366 cites W2047575389 @default.
- W1982621366 cites W2053515873 @default.
- W1982621366 cites W2058680269 @default.
- W1982621366 cites W2061118667 @default.
- W1982621366 cites W2065974524 @default.
- W1982621366 cites W2068109478 @default.
- W1982621366 cites W2077627952 @default.
- W1982621366 cites W2078789144 @default.
- W1982621366 cites W2079928609 @default.
- W1982621366 cites W2081388928 @default.
- W1982621366 cites W2084695140 @default.
- W1982621366 cites W2086473496 @default.
- W1982621366 cites W2088460587 @default.
- W1982621366 cites W2089433072 @default.
- W1982621366 cites W2110751729 @default.
- W1982621366 cites W2116846296 @default.
- W1982621366 cites W2122912498 @default.
- W1982621366 cites W2142175015 @default.
- W1982621366 cites W2145347606 @default.
- W1982621366 cites W2149374429 @default.
- W1982621366 cites W2155681216 @default.
- W1982621366 cites W3125032553 @default.
- W1982621366 cites W3125500963 @default.
- W1982621366 cites W3144406692 @default.
- W1982621366 cites W4232635997 @default.
- W1982621366 cites W4235678817 @default.
- W1982621366 cites W4236625609 @default.
- W1982621366 cites W4237326381 @default.
- W1982621366 cites W4238483310 @default.
- W1982621366 cites W4240915221 @default.
- W1982621366 cites W4242690609 @default.
- W1982621366 cites W4248581365 @default.
- W1982621366 cites W4251469018 @default.
- W1982621366 cites W4253262538 @default.
- W1982621366 cites W4253429119 @default.
- W1982621366 cites W3126090267 @default.
- W1982621366 doi "https://doi.org/10.1108/mip-01-2013-0013" @default.
- W1982621366 hasPublicationYear "2014" @default.
- W1982621366 type Work @default.
- W1982621366 sameAs 1982621366 @default.
- W1982621366 citedByCount "6" @default.
- W1982621366 countsByYear W19826213662017 @default.
- W1982621366 countsByYear W19826213662018 @default.
- W1982621366 countsByYear W19826213662019 @default.
- W1982621366 countsByYear W19826213662020 @default.
- W1982621366 countsByYear W19826213662022 @default.
- W1982621366 crossrefType "journal-article" @default.
- W1982621366 hasAuthorship W1982621366A5013245304 @default.
- W1982621366 hasAuthorship W1982621366A5059633281 @default.
- W1982621366 hasConcept C10138342 @default.
- W1982621366 hasConcept C119857082 @default.
- W1982621366 hasConcept C13606891 @default.
- W1982621366 hasConcept C140781008 @default.
- W1982621366 hasConcept C144133560 @default.
- W1982621366 hasConcept C146897074 @default.
- W1982621366 hasConcept C162118730 @default.
- W1982621366 hasConcept C162853370 @default.
- W1982621366 hasConcept C182306322 @default.
- W1982621366 hasConcept C2776967331 @default.
- W1982621366 hasConcept C2780378061 @default.
- W1982621366 hasConcept C2984333267 @default.
- W1982621366 hasConcept C3020299011 @default.
- W1982621366 hasConcept C41008148 @default.
- W1982621366 hasConcept C71104824 @default.
- W1982621366 hasConcept C77088390 @default.
- W1982621366 hasConceptScore W1982621366C10138342 @default.