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• W1983485661 abstract "This study of cruise ship activities’ directors analyzes emotion labor, self-subordination, and discursive construction of identity in the context of a total institution. It opens with a review of social theories of emotion and emotion work and Foucauldian concepts of power and identity. The case, based on fieldnotes, documents, and interview data, analyzes (a) the arbitrary nature of emotion rules; (b) the dispersion of emotion control among supervisors, passengers, peers, and the self; (c) employee self-subordination and privatization of burnout; and (d) identity as coconstituted through resistance and consent to emotion labor norms. The article concludes with a discussion of theoretical and practical implications." @default.
• W1983485661 created "2016-06-24" @default.
• W1983485661 creator A5052161637 @default.
• W1983485661 date "2000-08-01" @default.
• W1983485661 modified "2023-10-18" @default.
• W1983485661 title "Becoming a Character for Commerce" @default.
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• W1983485661 doi "https://doi.org/10.1177/0893318900141004" @default.
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