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• W19852957 abstract "ABSTRACTThe main objective of this study is to analyze efforts accomplished by private and state elementary schools in improving five characteristics of Total Quality School. This descriptive thesis makes use of interviews and questionnaires as data collection methods. In addition, this study data is obtained from schools' principals, teachers, students, several students' parents, and committees. The study result showed that both schools have applied efforts in improving five characteristics of Total Quality School: focus on customer, total involvement, measurement, commitment, and continuous improvement characteristics. However, both schools should do more efforts on several aspects of total quality school, in order to make the schools more qualified.Keywords: Customer focus, Total involvement, Measurement, Commitment, continuous improvement.INTRODUCTION:As Government Regulation of Republic of Indonesia number 19 of 2005 stated, national education acquires good quality when there are certification for teachers, evaluation, and accreditation from the government. Related to the first requirement, in 2013, data from Ministry of Culture and Education showed that government provided approximately 350 thousand of certifications to Indonesian teachers. Furthermore, in national context, one of various evaluation forms is national examination. This type of evaluation aims to assess the s tudents' academic achievement at the end of Year 6, at the end of Year 9 (3th grade of Junior High School), and at the end of year 12 (3th grade of Senior High School) (Zulfikar, 2009). What is more, Gomby and Larson (1992) argued that evaluation in school context could be employed in order to find facts of the school's programs implementation. Meanwhile, in the accreditation field, the government affords basic guidance for accreditation that could be found in The Republic of Indonesian Law number 20 of 2013, about National Education System.Relevant to education quality, which one of its criteria is accreditation, there are several elementary schools in Salatiga, Central Java, Indonesia that are estimated to acquire favorable quality since they earn quite satisfied accreditation grade. Among those qualified schools, there are private and state elementary schools. The former school gains A grade and the latter school accomplishes B for the accreditation. Several interviews were held to analyze deeper about both schools' efforts to enhance quality. Here is one of the state elementary school principal's statements:In order to improve our school's quality, we use accreditation and evaluation. Besides, we guide the students from the beginning until the end of their study in this school. Moreover, we increase our teachers' quality as well as facilities and infrastructuresIt is seen from the interview that the principal tries to apply standardized rules by the government, in order to increase the school's quality. In connection with schools' attempts to improve their quality, Arcaro (2005) proposed an idea of Total Quality School, which its five characteristics are focus on customer, total involvement, measurement, commitment, and continuous improvement. To begin with, Total Quality School is a part of Total Quality Management (TQM). TQM, which its origin was from industry world, is an efficient principle to do quality service (Sallis, 2006). As it was proven to be very effective in the industry area, it was then applied in several sectors, that one of them was education. In the education context, Atieh (2008) explained that TQM is a quality-based performance set for the first time to produce qualified educational product and fulfill the community needs. In order to improve the quality-based performance through TQM, Umiarso and Gojali (2010) suggested that the schools should apply several TQM principles, for instance customer focus, qualified headmaster type of leadership, staff involvement in school programs and activities, and good relationship between school and its customers. …" @default.
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• W19852957 date "2014-01-01" @default.
• W19852957 modified "2023-09-23" @default.
• W19852957 title "TOTAL QUALITY SCHOOL CHARACTERISTICS: STUDIES IN PRIVATE AND STATE ELEMENTARY SCHOOLS" @default.
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