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• W1985444562 abstract "Purpose – This paper aims to examine the ten competitive dimensions of service in terms of relative importance and contribution to business performance, using the Importance‐Performance Analysis (IPA) matrix." @default.
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• W1985444562 date "2011-09-06" @default.
• W1985444562 modified "2023-09-27" @default.
• W1985444562 title "Examining competitive priorities and competitive advantage in service organisations using Importance‐Performance Analysis matrix" @default.
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• W1985444562 doi "https://doi.org/10.1108/09604521111159780" @default.
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