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• W1985463451 abstract "Purpose – The purpose of this paper is to investigate how ICT service providers’ strategies affect customer migration. Design/methodology/approach – Using a simulation approach and the agent-based model, this research explores how an incremental technology affects customer migration and changes the market structure. Findings – The authors found that a strategy of disruptive technology innovation not only helps a follower company increase its market share, but it also completely disrupts the market. Originality/value – This study investigates customer migration patterns in the saturated mobile telecommunication market based on service providers’ strategies." @default.
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• W1985463451 date "2014-08-05" @default.
• W1985463451 modified "2023-09-26" @default.
• W1985463451 title "ICT service providers strategies and customer migration" @default.
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• W1985463451 doi "https://doi.org/10.1108/imds-03-2014-0074" @default.
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