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- W19882023 abstract "Traditionally, a user is someone who directly interacts with an information system. The concept of information systems actability, on the other hand, helps us to identify three meta-roles that actors in a business play in relation to information systems: communicators, performers and interpreters. It is argued that in order to build systems promoting high-quality communication, the concept of user must be extended to embrace all these three meta-roles; i.e., anyone directly or indirectly affected by the actions performed by and through the system. Consequently, if we want to practise user-centred design, actors representing the three meta-roles of users must be involved in the process and their relationships to the system must be properly understood and acknowledged." @default.
- W19882023 created "2016-06-24" @default.
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- W19882023 date "2001-01-01" @default.
- W19882023 modified "2023-09-27" @default.
- W19882023 title "Who's the User in User-centred Design?" @default.
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