Matches in SemOpenAlex for { <https://semopenalex.org/work/W1991232403> ?p ?o ?g. }
Showing items 1 to 78 of
78
with 100 items per page.
- W1991232403 endingPage "116" @default.
- W1991232403 startingPage "106" @default.
- W1991232403 abstract "Customer satisfaction is probably one of the most frequently measured marketing constructs, with most major organisations regularly collecting data on the extent to which their customers are satisfied. This level of interest is perhaps unsurprising given that it is a basic principle of marketing that business performance is enhanced by satisfying customers. The challenges of measuring satisfaction effectively had been extensively researched and there is a growing body of evidence to support the argument that satisfied customers are more loyal. There is rather less evidence to support the proposition that satisfaction contributes to business performance, not least because of the difficulties associated with relating consumer attitudes and behaviour to financial measures of performance as well as the intervening effects of loyalty. This paper focuses exclusively on satisfaction and uses aggregate measures from the American Consumer Satisfaction Index (ACSI) for companies across a range of sectors. It provides mixed evidence for the positive, impact of satisfaction on business performance using a range of different financial measures." @default.
- W1991232403 created "2016-06-24" @default.
- W1991232403 creator A5081652900 @default.
- W1991232403 creator A5086838861 @default.
- W1991232403 date "2001-10-01" @default.
- W1991232403 modified "2023-09-26" @default.
- W1991232403 title "Measuring the impact of customer satisfaction on profitability: A sectoral analysis" @default.
- W1991232403 cites W1492155385 @default.
- W1991232403 cites W1978206521 @default.
- W1991232403 cites W1999440225 @default.
- W1991232403 cites W2007220885 @default.
- W1991232403 cites W2070054856 @default.
- W1991232403 cites W2124815418 @default.
- W1991232403 doi "https://doi.org/10.1057/palgrave.jt.5740038" @default.
- W1991232403 hasPublicationYear "2001" @default.
- W1991232403 type Work @default.
- W1991232403 sameAs 1991232403 @default.
- W1991232403 citedByCount "36" @default.
- W1991232403 countsByYear W19912324032012 @default.
- W1991232403 countsByYear W19912324032013 @default.
- W1991232403 countsByYear W19912324032014 @default.
- W1991232403 countsByYear W19912324032015 @default.
- W1991232403 countsByYear W19912324032016 @default.
- W1991232403 countsByYear W19912324032018 @default.
- W1991232403 countsByYear W19912324032019 @default.
- W1991232403 countsByYear W19912324032020 @default.
- W1991232403 countsByYear W19912324032021 @default.
- W1991232403 countsByYear W19912324032022 @default.
- W1991232403 countsByYear W19912324032023 @default.
- W1991232403 crossrefType "journal-article" @default.
- W1991232403 hasAuthorship W1991232403A5081652900 @default.
- W1991232403 hasAuthorship W1991232403A5086838861 @default.
- W1991232403 hasBestOaLocation W19912324031 @default.
- W1991232403 hasConcept C10138342 @default.
- W1991232403 hasConcept C129361004 @default.
- W1991232403 hasConcept C140781008 @default.
- W1991232403 hasConcept C144133560 @default.
- W1991232403 hasConcept C146897074 @default.
- W1991232403 hasConcept C162853370 @default.
- W1991232403 hasConcept C185592680 @default.
- W1991232403 hasConcept C191511416 @default.
- W1991232403 hasConcept C2776967331 @default.
- W1991232403 hasConcept C2780378061 @default.
- W1991232403 hasConcept C55493867 @default.
- W1991232403 hasConcept C98184364 @default.
- W1991232403 hasConceptScore W1991232403C10138342 @default.
- W1991232403 hasConceptScore W1991232403C129361004 @default.
- W1991232403 hasConceptScore W1991232403C140781008 @default.
- W1991232403 hasConceptScore W1991232403C144133560 @default.
- W1991232403 hasConceptScore W1991232403C146897074 @default.
- W1991232403 hasConceptScore W1991232403C162853370 @default.
- W1991232403 hasConceptScore W1991232403C185592680 @default.
- W1991232403 hasConceptScore W1991232403C191511416 @default.
- W1991232403 hasConceptScore W1991232403C2776967331 @default.
- W1991232403 hasConceptScore W1991232403C2780378061 @default.
- W1991232403 hasConceptScore W1991232403C55493867 @default.
- W1991232403 hasConceptScore W1991232403C98184364 @default.
- W1991232403 hasIssue "2" @default.
- W1991232403 hasLocation W19912324031 @default.
- W1991232403 hasOpenAccess W1991232403 @default.
- W1991232403 hasPrimaryLocation W19912324031 @default.
- W1991232403 hasRelatedWork W1539552708 @default.
- W1991232403 hasRelatedWork W2026237340 @default.
- W1991232403 hasRelatedWork W2310538607 @default.
- W1991232403 hasRelatedWork W2513277341 @default.
- W1991232403 hasRelatedWork W3007976784 @default.
- W1991232403 hasRelatedWork W3121310208 @default.
- W1991232403 hasRelatedWork W3122028769 @default.
- W1991232403 hasRelatedWork W4224219484 @default.
- W1991232403 hasRelatedWork W4384565331 @default.
- W1991232403 hasRelatedWork W3092249684 @default.
- W1991232403 hasVolume "10" @default.
- W1991232403 isParatext "false" @default.
- W1991232403 isRetracted "false" @default.
- W1991232403 magId "1991232403" @default.
- W1991232403 workType "article" @default.