Matches in SemOpenAlex for { <https://semopenalex.org/work/W1991522105> ?p ?o ?g. }
- W1991522105 endingPage "1852" @default.
- W1991522105 startingPage "1837" @default.
- W1991522105 abstract "Abstract This paper deals with the process by which electronic customer loyalty (e-loyalty) is formed. The twofold aim is to analyse e-loyalty, describing its development in terms of how it is influenced by several determinants and to study potential barriers to switching which significantly affect the repeat purchase decision. In particular, an integrating theoretical framework is proposed to determine the e-loyalty dependency of electronic service quality and perceived value, and how this last relationship can be moderated by switching costs. Results offer evidence for the important role of customer's perceptions of e-service quality and value in e-loyalty. Proposals are made of how companies that are online can use this knowledge to build marketing strategies. Keywords: e-loyaltyswitching costse-service qualityperceived valueB2C e-commerce Acknowledgements The authors are grateful to the Spanish Ministry of Science and Technology for the financial support of this line of research (I+D del Plan Nacional SEJ2004-05988 and SEJ2007-66054). Notes Zeithaml (Citation1988, p. 14) argues that ‘value involves a tradeoff of give and get components’, where ‘give components’ refer to sacrifices or negative elements and ‘get components’ refer to benefits or positive elements in the value equation." @default.
- W1991522105 created "2016-06-24" @default.
- W1991522105 creator A5035030233 @default.
- W1991522105 creator A5051573956 @default.
- W1991522105 creator A5052797037 @default.
- W1991522105 creator A5075013703 @default.
- W1991522105 date "2010-09-01" @default.
- W1991522105 modified "2023-10-18" @default.
- W1991522105 title "Measuring the antecedents of e-loyalty and the effect of switching costs on website" @default.
- W1991522105 cites W1584883541 @default.
- W1991522105 cites W1965338101 @default.
- W1991522105 cites W1965574139 @default.
- W1991522105 cites W1970273132 @default.
- W1991522105 cites W1970908276 @default.
- W1991522105 cites W1973687016 @default.
- W1991522105 cites W1975694814 @default.
- W1991522105 cites W1977167088 @default.
- W1991522105 cites W1979716957 @default.
- W1991522105 cites W1979907230 @default.
- W1991522105 cites W1980996468 @default.
- W1991522105 cites W1987258130 @default.
- W1991522105 cites W1988065538 @default.
- W1991522105 cites W1991424668 @default.
- W1991522105 cites W2014550615 @default.
- W1991522105 cites W2014818400 @default.
- W1991522105 cites W2017679397 @default.
- W1991522105 cites W2024942097 @default.
- W1991522105 cites W2025387955 @default.
- W1991522105 cites W2025618885 @default.
- W1991522105 cites W2030180774 @default.
- W1991522105 cites W2036872668 @default.
- W1991522105 cites W2039045809 @default.
- W1991522105 cites W2040605670 @default.
- W1991522105 cites W2042432542 @default.
- W1991522105 cites W2046752514 @default.
- W1991522105 cites W2049159124 @default.
- W1991522105 cites W2055077282 @default.
- W1991522105 cites W2060918604 @default.
- W1991522105 cites W2068438332 @default.
- W1991522105 cites W2071535931 @default.
- W1991522105 cites W2088178370 @default.
- W1991522105 cites W2090873661 @default.
- W1991522105 cites W2099078684 @default.
- W1991522105 cites W2106264609 @default.
- W1991522105 cites W2121803040 @default.
- W1991522105 cites W2122912498 @default.
- W1991522105 cites W2124815418 @default.
- W1991522105 cites W2126018931 @default.
- W1991522105 cites W2140765837 @default.
- W1991522105 cites W2146143340 @default.
- W1991522105 cites W2146601354 @default.
- W1991522105 cites W2150563888 @default.
- W1991522105 cites W2151694441 @default.
- W1991522105 cites W2154124517 @default.
- W1991522105 cites W2167907212 @default.
- W1991522105 cites W2183387232 @default.
- W1991522105 cites W2328629987 @default.
- W1991522105 cites W3123592212 @default.
- W1991522105 cites W3124721031 @default.
- W1991522105 cites W3124761920 @default.
- W1991522105 cites W3125728959 @default.
- W1991522105 cites W4230256446 @default.
- W1991522105 cites W4243667233 @default.
- W1991522105 cites W4377205375 @default.
- W1991522105 doi "https://doi.org/10.1080/02642060802626774" @default.
- W1991522105 hasPublicationYear "2010" @default.
- W1991522105 type Work @default.
- W1991522105 sameAs 1991522105 @default.
- W1991522105 citedByCount "66" @default.
- W1991522105 countsByYear W19915221052012 @default.
- W1991522105 countsByYear W19915221052013 @default.
- W1991522105 countsByYear W19915221052014 @default.
- W1991522105 countsByYear W19915221052015 @default.
- W1991522105 countsByYear W19915221052016 @default.
- W1991522105 countsByYear W19915221052017 @default.
- W1991522105 countsByYear W19915221052018 @default.
- W1991522105 countsByYear W19915221052019 @default.
- W1991522105 countsByYear W19915221052020 @default.
- W1991522105 countsByYear W19915221052021 @default.
- W1991522105 countsByYear W19915221052022 @default.
- W1991522105 countsByYear W19915221052023 @default.
- W1991522105 crossrefType "journal-article" @default.
- W1991522105 hasAuthorship W1991522105A5035030233 @default.
- W1991522105 hasAuthorship W1991522105A5051573956 @default.
- W1991522105 hasAuthorship W1991522105A5052797037 @default.
- W1991522105 hasAuthorship W1991522105A5075013703 @default.
- W1991522105 hasConcept C111472728 @default.
- W1991522105 hasConcept C112698675 @default.
- W1991522105 hasConcept C119857082 @default.
- W1991522105 hasConcept C138885662 @default.
- W1991522105 hasConcept C140781008 @default.
- W1991522105 hasConcept C144133560 @default.
- W1991522105 hasConcept C146897074 @default.
- W1991522105 hasConcept C15744967 @default.
- W1991522105 hasConcept C162853370 @default.
- W1991522105 hasConcept C169760540 @default.
- W1991522105 hasConcept C26760741 @default.
- W1991522105 hasConcept C2776291640 @default.