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- W1991655621 abstract "This paper explores the human-factors issues in designing human/machine interfaces employing automatic speech recognition (ASR) technology. It describes how a designer of a product or service who uses this technology must ensure successful interactions between computers and end-users, leading to customer satisfaction and success of the product or service. The paper discusses how ASR technology can support human/machine interactions in telecommunications applications, if the human-factors issues that arise in ASR user-interface (UI) design can be appropriately addressed." @default.
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- W1991655621 date "1993-05-06" @default.
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- W1991655621 title "Serving Customers With Automatic Speech Recognition-Human-Factors Issues" @default.
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- W1991655621 doi "https://doi.org/10.1002/j.1538-7305.1993.tb00538.x" @default.
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