Matches in SemOpenAlex for { <https://semopenalex.org/work/W1992071856> ?p ?o ?g. }
- W1992071856 abstract "Abstract While the application service provider (ASP) market continues to grow, it is fiercely competitive, and ASPs encounter difficulties in retaining customers and achieving long-term profitability. One stream of prior literature suggests that customer loyalty is driven by service quality, while another argues that loyalty is driven by partnerships between the firms. However, to date these competing explanations have not been tested together in the ASP context. This empirical study contributes to the literature by unifying these two previously separate streams of research on customer loyalty. Using a survey of 135 ASP clients, we find a significant relationship between the service quality perspective and the partnership perspective. We thus argue that service loyalty models ought to include both of these constructs in order to effectively explain service loyalty." @default.
- W1992071856 created "2016-06-24" @default.
- W1992071856 creator A5000584460 @default.
- W1992071856 creator A5027061509 @default.
- W1992071856 creator A5035499431 @default.
- W1992071856 creator A5083067147 @default.
- W1992071856 date "2014-09-01" @default.
- W1992071856 modified "2023-09-28" @default.
- W1992071856 title "Exploring two explanations of loyalty in application service provision" @default.
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