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• W1993795168 abstract "While quality has been widely accepted as essential in today’s global competition, limited work has been conducted on the management processes that lead to it. This paper addresses the control processes in quality assurance and total quality management. The generic management control process is first presented and its deficiencies are highlighted. The paper then proposes control processes for quality assurance and total quality management. Finally, these two processes are compared." @default.
• W1993795168 created "2016-06-24" @default.
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• W1993795168 date "2002-07-01" @default.
• W1993795168 modified "2023-09-27" @default.
• W1993795168 title "Control processes for total quality management and quality assurance" @default.
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• W1993795168 doi "https://doi.org/10.1108/00438020210430733" @default.
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