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- W1995678071 abstract "Fatima Memorial Hospital is the first charitable Trust Hospital in Pakistan, and its sponsoring body is Ferozesons Trust. In order to continue to provide services to the needy, the Trust needed to continuously improve its financial resources. When Dr. Qureshi took over the charge of the Hospital as its ACEC, he was asked to streamline the management systems to build a lean organization. He decided to outsource the janitorial services as a pilot project to achieve a number of objectives. If the janitorial services experiment proved successful, then the project would extend to laundry work as well. After the janitorial services were outsourced, concerns regarding cleanliness of the Hospital were brought up by patients and the management. They felt that the quality of service being provided by the contractor was not up to desired quality standards. In view of this, ACEC had two concerns: not to de-motivate the contractor; and not to compromise on the quality of service being provided by the contractor." @default.
- W1995678071 created "2016-06-24" @default.
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- W1995678071 date "2002-06-01" @default.
- W1995678071 modified "2023-09-27" @default.
- W1995678071 title "Outsourcing at Fatima Memorial Hospital" @default.
- W1995678071 doi "https://doi.org/10.1142/s0218927502000208" @default.
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