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- W1997010400 abstract "Describes a research study implementing TQM in the employment services using it on an organisation‐wide basis, for internal as well as external customers. Suggests a customer profile model. Asserts that the implementation has produced astonishing results and that, by recognising service providers as experts with intimate knowledge of their customers, TQM enables them to contribute directly to the improvement of the quality of their service provision." @default.
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- W1997010400 date "1991-01-01" @default.
- W1997010400 modified "2023-09-25" @default.
- W1997010400 title "Improving the service quality chain" @default.
- W1997010400 doi "https://doi.org/10.1108/eum0000000003121" @default.
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