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- W1997725262 abstract "Synchronous social question-and-answer (Q&A) systems help people find answer by connecting them with others via instant messaging. To understand how such systems can quickly and effectively establish fruitful connections, we analyze conversations collected from a working enterprise social Q&A system. We show that when askers start with underspecified questions (e.g., I need help with mail access), they receive clarification requests, extended dialogs, and poor responses. To address this we are implementing and deploying support within a Q&A system to foster more complete questions, reduce the need for clarification, and benefit both askers and answerers." @default.
- W1997725262 created "2016-06-24" @default.
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- W1997725262 date "2013-04-27" @default.
- W1997725262 modified "2023-09-24" @default.
- W1997725262 title "Clarifications and question specificity in synchronous social Q&A" @default.
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- W1997725262 doi "https://doi.org/10.1145/2468356.2468519" @default.
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