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- W1997774277 abstract "In today's business environment, workplace conflict is a significant issue. Research in the conflict management discipline says that conflict in the workplace is on the rise and will continue to go up; however, many leaders and managers are not fully aware of structures and processes available to manage it. This article presents the results of a pilot study conducted in Broward County, Florida, of workplace leaders' and managers' awareness, perception, and use of conflict management systems and strategies. The findings reflect the lack of a clear definition of the issue, the absence of integrated conflict management systems within most organizations, and dissatisfaction with antiquated grievance systems. There is substantial opportunity for additional research." @default.
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- W1997774277 date "2013-06-01" @default.
- W1997774277 modified "2023-09-27" @default.
- W1997774277 title "Understanding Conflict Management Systems and Strategies in the Workplace: A Pilot Study" @default.
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- W1997774277 doi "https://doi.org/10.1002/crq.21070" @default.
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