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- W1997871359 abstract "How to improve performance of software-as-a-service remains a problem. Drawing from the service-dominant logic, the relational view, and the social exchange theory, we develop a model to delineate the relationships between performance, relationship-specific services, and internal services. The premise of this model is that the service provider's internal services play a key role in motivating the client to collaborate with the vendor. This helps the provider offer relationship-specific services, characterized as knowledge-based and process-based services and the provider's performance relies on these services. Results of empirical testing using responses from 102 firms support the proposed hypotheses. Our findings provide a number of useful implications for research and managers." @default.
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- W1997871359 date "2014-05-19" @default.
- W1997871359 modified "2023-09-23" @default.
- W1997871359 title "Understanding the performance of software-as-a-service based on service-dominant logic" @default.
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- W1997871359 doi "https://doi.org/10.1080/02642069.2014.886188" @default.
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