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• W1998324876 endingPage "256" @default.
• W1998324876 startingPage "244" @default.
• W1998324876 abstract "The ISO 9000 series of standards has formalised systems for evaluating the ability of organisations to consistently design, produce and deliver quality products and services. Total quality management (TQM) is seen as a relatively new concept and a way for organisations to improve the quality of their products and services, but it may well be the key to survival and achieving competitive advantage in today’s turbulent business environment. However, there are mixed views in the literature concerning whether ISO 9000 and TQM complement or contradict each other. The primary objective of this paper is to address the competing views on both concepts in an attempt to show that both concepts complement each other and ISO 9000 should be used in association with TQM to secure organisational success." @default.
• W1998324876 created "2016-06-24" @default.
• W1998324876 creator A5015884315 @default.
• W1998324876 creator A5041395622 @default.
• W1998324876 date "2003-08-01" @default.
• W1998324876 modified "2023-09-26" @default.
• W1998324876 title "ISO 9000 and TQM: are they complementary or contradictory to each other?" @default.
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• W1998324876 doi "https://doi.org/10.1108/09544780310486155" @default.
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