Matches in SemOpenAlex for { <https://semopenalex.org/work/W1998751590> ?p ?o ?g. }
- W1998751590 endingPage "54" @default.
- W1998751590 startingPage "38" @default.
- W1998751590 abstract "The conventional service-profit chain (SPC) proposes that a firm's financial performance can be improved through a path that connects employee satisfaction, customer orientation, customer satisfaction, and customer loyalty. In this article, a complementary SPC that is built on both a conventional path and a social identity-based path is introduced. The latter SPC path centrally builds on customer- and employee-company identification as a core construct. Using a large-scale triadic data set that includes data from employees, customers, and firms, the authors find strong support for the extended SPC, which accounts for important customer (loyalty and willingness to pay) and firm (financial performance) outcomes. In addition, the effects of company identification exist incrementally beyond the effects of the conventional SPC path." @default.
- W1998751590 created "2016-06-24" @default.
- W1998751590 creator A5040330589 @default.
- W1998751590 creator A5045006218 @default.
- W1998751590 creator A5088197038 @default.
- W1998751590 date "2009-03-01" @default.
- W1998751590 modified "2023-10-16" @default.
- W1998751590 title "Social Identity and the Service-Profit Chain" @default.
- W1998751590 cites W1608238977 @default.
- W1998751590 cites W177739473 @default.
- W1998751590 cites W1970864063 @default.
- W1998751590 cites W1973429155 @default.
- W1998751590 cites W1974771326 @default.
- W1998751590 cites W1974907311 @default.
- W1998751590 cites W1978376437 @default.
- W1998751590 cites W1982562184 @default.
- W1998751590 cites W1983364918 @default.
- W1998751590 cites W1983951594 @default.
- W1998751590 cites W1983990142 @default.
- W1998751590 cites W1984536024 @default.
- W1998751590 cites W1986225750 @default.
- W1998751590 cites W1986747818 @default.
- W1998751590 cites W1990954480 @default.
- W1998751590 cites W1992781742 @default.
- W1998751590 cites W1996339572 @default.
- W1998751590 cites W1997223225 @default.
- W1998751590 cites W2005673510 @default.
- W1998751590 cites W2015170651 @default.
- W1998751590 cites W2015909727 @default.
- W1998751590 cites W2017053988 @default.
- W1998751590 cites W2018713904 @default.
- W1998751590 cites W2019262505 @default.
- W1998751590 cites W2024990688 @default.
- W1998751590 cites W2025897275 @default.
- W1998751590 cites W2029758834 @default.
- W1998751590 cites W2031013110 @default.
- W1998751590 cites W2034319269 @default.
- W1998751590 cites W2039989858 @default.
- W1998751590 cites W2040278068 @default.
- W1998751590 cites W2058158587 @default.
- W1998751590 cites W2071649219 @default.
- W1998751590 cites W2072117561 @default.
- W1998751590 cites W2073656120 @default.
- W1998751590 cites W2080972365 @default.
- W1998751590 cites W2081229662 @default.
- W1998751590 cites W2081774187 @default.
- W1998751590 cites W2081918883 @default.
- W1998751590 cites W2086483802 @default.
- W1998751590 cites W2089796443 @default.
- W1998751590 cites W2090014697 @default.
- W1998751590 cites W2095258229 @default.
- W1998751590 cites W2097978649 @default.
- W1998751590 cites W2099358844 @default.
- W1998751590 cites W2107971134 @default.
- W1998751590 cites W2109174512 @default.
- W1998751590 cites W2109437700 @default.
- W1998751590 cites W2110887054 @default.
- W1998751590 cites W2112364269 @default.
- W1998751590 cites W2115451639 @default.
- W1998751590 cites W2116456350 @default.
- W1998751590 cites W2118016181 @default.
- W1998751590 cites W2127612390 @default.
- W1998751590 cites W2129375911 @default.
- W1998751590 cites W2130337603 @default.
- W1998751590 cites W2134325158 @default.
- W1998751590 cites W2134537606 @default.
- W1998751590 cites W2135374241 @default.
- W1998751590 cites W2139746788 @default.
- W1998751590 cites W2141403362 @default.
- W1998751590 cites W2142821253 @default.
- W1998751590 cites W2143692169 @default.
- W1998751590 cites W2149542506 @default.
- W1998751590 cites W2149949933 @default.
- W1998751590 cites W2150229941 @default.
- W1998751590 cites W2151527246 @default.
- W1998751590 cites W2153913349 @default.
- W1998751590 cites W2157994057 @default.
- W1998751590 cites W2165713436 @default.
- W1998751590 cites W2170094403 @default.
- W1998751590 cites W2170512058 @default.
- W1998751590 cites W2316250154 @default.
- W1998751590 cites W2324006955 @default.
- W1998751590 cites W2331679309 @default.
- W1998751590 cites W2478837940 @default.
- W1998751590 cites W2503281504 @default.
- W1998751590 cites W3121527185 @default.
- W1998751590 cites W3121984076 @default.
- W1998751590 cites W3125205901 @default.
- W1998751590 cites W3125863232 @default.
- W1998751590 cites W3126088754 @default.
- W1998751590 cites W4235678817 @default.
- W1998751590 cites W4236625609 @default.
- W1998751590 cites W4238444027 @default.
- W1998751590 cites W4238483310 @default.
- W1998751590 cites W4238485280 @default.
- W1998751590 cites W4239663878 @default.
- W1998751590 cites W4241074967 @default.
- W1998751590 cites W4243475036 @default.