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- W1999551644 abstract "This paper examines the development and applications of TQM in the public sector, in particular in the USA and in France. Issues related to the implementation process and the content of TQM in the public sector are discussed. Two cases provide data on actual implementations of TQM in the public sector. Both cases are local government agencies, one located in the State of Wisconsin, USA, and the other one in the Eastern region of France. Using Hofstede's model (1997), similarities and differences between the cases are discussed in light of cross-cultural characteristics." @default.
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- W1999551644 date "2000-07-01" @default.
- W1999551644 modified "2023-09-24" @default.
- W1999551644 title "Total Quality Management in the Public Sector: A Comparison between the USA and France" @default.
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- W1999551644 doi "https://doi.org/10.1177/154193120004401209" @default.
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