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- W2000421507 abstract "When the Connect Team at Penn State's Education Technology Services started the first pilot of the Web-based desktop video conferencing system in January 2006, we set up a Web site for posting announcements and documentation. By July 2006, it became clear that a typical, static Web site wasn't going to provide adequate support for a product as complex as Adobe Connect. What we needed to create instead was a central repository of shared knowledge that could be easily accessed and contributed to by all of the various technical support and training units across the Penn State community as well as by individual community members. Using a Web 2.0 Content Management System, we designed a new Web site containing areas for documentation, training materials, Q&A, and much more. Each area also allows for contributions, both comments and materials, from everyone in the community. This new online community has become a model for collaboration and distributed support. The new model scales so well that it serves not just Penn State, but has become an international resource where Adobe Connect users can provide support for each other (meeting.psu.edu)." @default.
- W2000421507 created "2016-06-24" @default.
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- W2000421507 date "2009-10-11" @default.
- W2000421507 modified "2023-09-24" @default.
- W2000421507 title "If we build it will you come?" @default.
- W2000421507 cites W1574922254 @default.
- W2000421507 doi "https://doi.org/10.1145/1629501.1629543" @default.
- W2000421507 hasPublicationYear "2009" @default.
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