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- W2000779056 abstract "The process of defining clienthood, in terms of real-time talk and the inherently local linguistic and interactive practices, which highlights the need for an explication of the interaction order, is analyzed in this article. The tracking of the objectives and patterns of actions of local interaction in a Finnish social welfare office between social workers and longterm clients reveals the ongoing negotiating about meaning, rights and social positions and the central role of institutional speech in the constitution of a social welfare office. Basic interactional solutions for managing the institutional task of dealing with the applicant's interested claims was found. The social workers could, using different practices, initiate the treatment of the question of benefits so that the participants, with mutual alignment, avoided representing the clients interested claims. Also the clients could initiate the treatment, but the social workers did not align with the initiations that could be classified as interested." @default.
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- W2000779056 date "1997-04-01" @default.
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- W2000779056 title "How to start to talk about money: developing clienthood in interaction in a social welfare office" @default.
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- W2000779056 doi "https://doi.org/10.1111/j.1468-2397.1997.tb00174.x" @default.
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