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• W2000807727 abstract "The paper addresses two common questions relating to the use of students' feedback reports as valid measures of teaching effectiveness and improvement of teaching quality. A SERVQUAL-type approach to prioritise quality parameters has also been adopted. The role of statistics and quality professionals has been elaborated. Scope for further research about rating instruments and other forms of students' input has been recommended." @default.
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• W2000807727 date "2009-10-01" @default.
• W2000807727 modified "2023-09-27" @default.
• W2000807727 title "Assessing students' rating in higher education: A SERVQUAL approach" @default.
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• W2000807727 doi "https://doi.org/10.1080/14783360903247114" @default.
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