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- W2000864984 abstract "This case study is reflective of the action-research perspective documents applied in an intervention to manage a crisis during an information technology development project. The aim was to better understand how tools used to solve unstructured problems might help resolve such crises. The development and implementation of an intervention utilizing multiple tools is described. As a result of the intervention, a shared meaning of the crisis emerged among the major stakeholders along with a consensus as to appropriate solutions and action steps. Work on the project resumed to the satisfaction of management. Recommendations for future research are offered. Copyright © 2010 ASAC. Published by John Wiley & Sons, Ltd. Cette étude de cas, menée dans le cadre d'une recherche-action, expose et justifie une stratégie d'intervention mise en œuvre pour faire face à une crise lors du déroulement d'un projet de développement informatique. Elle se propose de mieux comprendre comment les outils utilisés pour résoudre des problèmes non structurés peuvent contribuer à la gestion de telles crises. Pour ce faire, elle décrit l'élaboration et la mise en œuvre d'une stratégie d'intervention fondée sur plusieurs outils. Au bout du compte, la stratégie privilégiée a favorisé l'émergence d'un sens commun à donner à cette crise et d'un large consensus parmi les principaux acteurs quant aux actions à entreprendre. Elle a permis de relancer le projet à la satisfaction de la direction. L'étude s'achève par quelques recommandations pour des recherches futures sont également formulées. Copyright © 2010 ASAC. Published by John Wiley & Sons, Ltd." @default.
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- W2000864984 date "2010-07-19" @default.
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- W2000864984 title "Crisis management in information system projects: lessons of a case study" @default.
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- W2000864984 doi "https://doi.org/10.1002/cjas.151" @default.
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