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- W2001245190 abstract "Organ’s organizational citizenship behavior (OCB) model implies that aggregate citizenship behaviors improve organizational effectiveness. This study investigated relationships between OCBs and organizational effectiveness indicators in limited-menu restaurants. Citizenship behaviors were associated with lower food cost percentages, increased revenue to full-time equivalent, perceived company quality, operating efficiency, customer satisfaction, and fewer customer complaints. Developing a work environment that promotes OCB performance may enhance a manager’s personal productivity and success as well as the organization’s effectiveness." @default.
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- W2001245190 title "Organizational Citizenship Behaviors: Their Relationship to Organizational Effectiveness" @default.
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- W2001245190 doi "https://doi.org/10.1177/109634800002400301" @default.
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