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- W2002065768 abstract "“My boss wants this budget set up on the computer by Friday and I don't know anything about budgets, or Lotus, or computers!” A little over a year ago, these hysterics coming from a user were a common scene at the Information Resource Center (IRC), the end-user service branch of Computer and Information Resources and Technology (CIRT) at the University of New Mexico. Users would come in with unrealistic deadlines assigned by their bosses, who, in turn, had unrealistic expectations of both their employees' skills and computer technology in general. Often, we had the added problem of dealing with a user who was using unsupported hardware and/or software.An IRC consultant, feeling sorry for the frantic employee, would then spend hours bailing out the employee by actually (in this case) designing the spreadsheet and meeting the employee's deadline. The end result of the consultant's effort was usually mediocre because of the time constraints and because the employee did not have the necessary skills, such a accounting in this case, to work with the consultant to make full use of the technology.In the aftermath, everyone lost. The consultant wasted valuable time, the employee didn't learn anything and probably was alienated by the technology, and the boss most likely was not happy with the end product or the employee, and he/she blamed the IRC consultant for the poor results." @default.
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- W2002065768 date "1988-01-01" @default.
- W2002065768 modified "2023-09-23" @default.
- W2002065768 title "Great expectations and the reality of university computing resources" @default.
- W2002065768 doi "https://doi.org/10.1145/62548.62566" @default.
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