Matches in SemOpenAlex for { <https://semopenalex.org/work/W2002932588> ?p ?o ?g. }
Showing items 1 to 63 of
63
with 100 items per page.
- W2002932588 abstract "Many organizations are developing e‐mail mediated help services, although the implications of using e‐mail for client service are not yet fully understood. A qualitative study of a successful service was developed incorporating content analysis of service logs and interviews with staff and users. Two models of ideal service exchanges emerge: concise question/response dyads and extended dialog. Staff tend to consider dialog typical, while users almost exclusively consider the minimum exchange normal. Service logs show most exchanges are simple question/answer pairs where users explicitly request instructions, explanations, brief informational answers, or direct intervention by staff. However, users sometimes underspecify their request or omit needed information while staff often respond incompletely to queries. This frequent omission of information places significant stresses on a dyadic exchange model. As users become more experienced in the using e‐mail for requesting service, broader acceptance and use of a dialog model of help provision might occur." @default.
- W2002932588 created "2016-06-24" @default.
- W2002932588 creator A5081608185 @default.
- W2002932588 date "1998-05-01" @default.
- W2002932588 modified "2023-09-27" @default.
- W2002932588 title "Qualitative investigation of an e‐mail mediated help service" @default.
- W2002932588 cites W1966731975 @default.
- W2002932588 cites W1998143119 @default.
- W2002932588 cites W2000569830 @default.
- W2002932588 cites W2054432800 @default.
- W2002932588 cites W2062058386 @default.
- W2002932588 cites W2109534191 @default.
- W2002932588 cites W2488082054 @default.
- W2002932588 cites W2502885215 @default.
- W2002932588 cites W2967353429 @default.
- W2002932588 doi "https://doi.org/10.1108/10662249810211520" @default.
- W2002932588 hasPublicationYear "1998" @default.
- W2002932588 type Work @default.
- W2002932588 sameAs 2002932588 @default.
- W2002932588 citedByCount "6" @default.
- W2002932588 crossrefType "journal-article" @default.
- W2002932588 hasAuthorship W2002932588A5081608185 @default.
- W2002932588 hasConcept C108827166 @default.
- W2002932588 hasConcept C136764020 @default.
- W2002932588 hasConcept C144133560 @default.
- W2002932588 hasConcept C162853370 @default.
- W2002932588 hasConcept C173853756 @default.
- W2002932588 hasConcept C2780378061 @default.
- W2002932588 hasConcept C41008148 @default.
- W2002932588 hasConceptScore W2002932588C108827166 @default.
- W2002932588 hasConceptScore W2002932588C136764020 @default.
- W2002932588 hasConceptScore W2002932588C144133560 @default.
- W2002932588 hasConceptScore W2002932588C162853370 @default.
- W2002932588 hasConceptScore W2002932588C173853756 @default.
- W2002932588 hasConceptScore W2002932588C2780378061 @default.
- W2002932588 hasConceptScore W2002932588C41008148 @default.
- W2002932588 hasLocation W20029325881 @default.
- W2002932588 hasOpenAccess W2002932588 @default.
- W2002932588 hasPrimaryLocation W20029325881 @default.
- W2002932588 hasRelatedWork W12360020 @default.
- W2002932588 hasRelatedWork W1539400482 @default.
- W2002932588 hasRelatedWork W1569506887 @default.
- W2002932588 hasRelatedWork W1587660416 @default.
- W2002932588 hasRelatedWork W1970039781 @default.
- W2002932588 hasRelatedWork W1993254474 @default.
- W2002932588 hasRelatedWork W2019763694 @default.
- W2002932588 hasRelatedWork W2037049306 @default.
- W2002932588 hasRelatedWork W2065569335 @default.
- W2002932588 hasRelatedWork W2088078354 @default.
- W2002932588 hasRelatedWork W2089417143 @default.
- W2002932588 hasRelatedWork W2105229262 @default.
- W2002932588 hasRelatedWork W2115413482 @default.
- W2002932588 hasRelatedWork W2128014442 @default.
- W2002932588 hasRelatedWork W2253916302 @default.
- W2002932588 hasRelatedWork W2272631824 @default.
- W2002932588 hasRelatedWork W23484765 @default.
- W2002932588 hasRelatedWork W2505275165 @default.
- W2002932588 hasRelatedWork W3122712998 @default.
- W2002932588 hasRelatedWork W2140164947 @default.
- W2002932588 isParatext "false" @default.
- W2002932588 isRetracted "false" @default.
- W2002932588 magId "2002932588" @default.
- W2002932588 workType "article" @default.