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- W2003010377 abstract "Purpose – This paper seeks to investigate the impact of e‐mail on individuals and organizations and to provide a framework that frames e‐mail management as a complex and multi‐stranded issue.Design/methodology/approach – The paper employs a multi‐dimensional appraisal of e‐mail use in organisations and introduces a management framework as a practical tool to enact change and organisational learning. The approach uses Lee's five central concepts for understanding hermeneutics: distanciation; autonomization; appropriation; social construction; and enactment, applying these to the problem of e‐mail overload.Findings – This paper contributes to the theoretical understanding of e‐mail use in organisations, and develops a practitioner toolkit for enacting change in e‐mail use. This work uses hermeneutics and an interpretive framework to investigate the impact of e‐mail on organisations, employing concepts from Ricoeur, Gadamer, Habermas, and Klein.Research limitations/implications – Future research could evalua..." @default.
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- W2003010377 date "2011-02-15" @default.
- W2003010377 modified "2023-09-26" @default.
- W2003010377 title "Understanding e‐mail overload" @default.
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- W2003010377 doi "https://doi.org/10.1108/13632541111105277" @default.
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