FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2003263180> ?p ?o ?g. }

• W2003263180 endingPage "305" @default.
• W2003263180 startingPage "284" @default.
• W2003263180 abstract "Purpose The purpose of this paper is to propose a conceptual model of customer complaining behaviour as a dynamic process in accordance with the service‐dominant logic perspective of marketing. Design/methodology/approach The study reviews the common behaviour models of customer complaints and relates this to the service‐dominant logic perspective in order to develop and describe a dynamic conceptual model of customer complaining behaviour. Findings The proposed model posits three categories of complaining behaviour due to a customer's unfavourable service experience: no complaining response, communication complaining responses, and action complaining responses. Research limitations/implications Empirical validation of the proposed conceptual model is needed. Practical implications The proposed model can be used by managers to understand the various behaviour responses of customer complaints that the company experiences. In addition, the model assists in framing appropriate managerial responses, including service recovery and improved service design. Originality/value The study represents a thorough conceptual examination of the complaint process and proposes a dynamic model of customer complaining behaviour based on the service‐dominant logic perspective." @default.
• W2003263180 created "2016-06-24" @default.
• W2003263180 creator A5085701288 @default.
• W2003263180 date "2012-02-10" @default.
• W2003263180 modified "2023-10-14" @default.
• W2003263180 title "A dynamic model of customer complaining behaviour from the perspective of service‐dominant logic" @default.
• W2003263180 cites W1572991880 @default.
• W2003263180 cites W1970492996 @default.
• W2003263180 cites W1973519717 @default.
• W2003263180 cites W1975038936 @default.
• W2003263180 cites W1979040796 @default.
• W2003263180 cites W1986866547 @default.
• W2003263180 cites W1991136290 @default.
• W2003263180 cites W2023890289 @default.
• W2003263180 cites W2028219856 @default.
• W2003263180 cites W2029637601 @default.
• W2003263180 cites W2034212418 @default.
• W2003263180 cites W2042042938 @default.
• W2003263180 cites W2045269804 @default.
• W2003263180 cites W2045960884 @default.
• W2003263180 cites W2058462284 @default.
• W2003263180 cites W2066839160 @default.
• W2003263180 cites W2075284967 @default.
• W2003263180 cites W2078854905 @default.
• W2003263180 cites W2083699334 @default.
• W2003263180 cites W2084735543 @default.
• W2003263180 cites W2090711089 @default.
• W2003263180 cites W2091689873 @default.
• W2003263180 cites W2092606377 @default.
• W2003263180 cites W2093412613 @default.
• W2003263180 cites W2094439750 @default.
• W2003263180 cites W2105136211 @default.
• W2003263180 cites W2106238254 @default.
• W2003263180 cites W2122910380 @default.
• W2003263180 cites W2126840412 @default.
• W2003263180 cites W2135526934 @default.
• W2003263180 cites W2139601979 @default.
• W2003263180 cites W2146385426 @default.
• W2003263180 cites W2147372132 @default.
• W2003263180 cites W2156454260 @default.
• W2003263180 cites W2167817177 @default.
• W2003263180 cites W2297901714 @default.
• W2003263180 cites W2316552461 @default.
• W2003263180 cites W2324588862 @default.
• W2003263180 cites W2491180200 @default.
• W2003263180 cites W2996679869 @default.
• W2003263180 cites W3011865677 @default.
• W2003263180 cites W3123624892 @default.
• W2003263180 cites W4231536446 @default.
• W2003263180 cites W4236401976 @default.
• W2003263180 cites W4237773258 @default.
• W2003263180 cites W4238483310 @default.
• W2003263180 cites W4242901760 @default.
• W2003263180 cites W4246909570 @default.
• W2003263180 cites W4250046281 @default.
• W2003263180 cites W4250592020 @default.
• W2003263180 cites W4255659084 @default.
• W2003263180 doi "https://doi.org/10.1108/03090561211189338" @default.
• W2003263180 hasPublicationYear "2012" @default.
• W2003263180 type Work @default.
• W2003263180 sameAs 2003263180 @default.
• W2003263180 citedByCount "65" @default.
• W2003263180 countsByYear W20032631802012 @default.
• W2003263180 countsByYear W20032631802013 @default.
• W2003263180 countsByYear W20032631802014 @default.
• W2003263180 countsByYear W20032631802015 @default.
• W2003263180 countsByYear W20032631802016 @default.
• W2003263180 countsByYear W20032631802017 @default.
• W2003263180 countsByYear W20032631802018 @default.
• W2003263180 countsByYear W20032631802019 @default.
• W2003263180 countsByYear W20032631802020 @default.
• W2003263180 countsByYear W20032631802021 @default.
• W2003263180 countsByYear W20032631802022 @default.
• W2003263180 countsByYear W20032631802023 @default.
• W2003263180 crossrefType "journal-article" @default.
• W2003263180 hasAuthorship W2003263180A5085701288 @default.
• W2003263180 hasConcept C11012388 @default.
• W2003263180 hasConcept C12713177 @default.
• W2003263180 hasConcept C127413603 @default.
• W2003263180 hasConcept C13606891 @default.
• W2003263180 hasConcept C140781008 @default.
• W2003263180 hasConcept C14224292 @default.
• W2003263180 hasConcept C144024400 @default.
• W2003263180 hasConcept C144133560 @default.
• W2003263180 hasConcept C154945302 @default.
• W2003263180 hasConcept C15744967 @default.
• W2003263180 hasConcept C162853370 @default.
• W2003263180 hasConcept C169087156 @default.
• W2003263180 hasConcept C17744445 @default.
• W2003263180 hasConcept C195094911 @default.
• W2003263180 hasConcept C199539241 @default.
• W2003263180 hasConcept C2775902765 @default.
• W2003263180 hasConcept C2776950860 @default.
• W2003263180 hasConcept C2777375223 @default.
• W2003263180 hasConcept C2780378061 @default.
• W2003263180 hasConcept C2780838233 @default.
• W2003263180 hasConcept C36289849 @default.
• W2003263180 hasConcept C41008148 @default.

• next