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- W2003982009 abstract "AbstractThis paper presents an approach to locating experts within organisations through the use of the indispensable communication medium and source of information, email. The approach was realised through the email expert locator architecture developed by the authors, which uses email content in the modelling of individuals’ expertise profiles. The approach has been applied to a real-world application, EKE, and evaluated using focus group sessions and system trials. In this work, the authors report the findings obtained from the focus groups sessions. The aim of the sessions was to obtain information about the participants’ perceptions, opinions, underlying attitudes, and recommendations with regard to the notion of exploiting email content for expertise profiling. The paper provides a review of the various approaches to expertise location that have been developed and highlights the end-users’ perspectives on the usability and functionality of EKE and the socio-ethical challenges raised by its adoption from an industrial perspective.Keywords: knowledge and informationknowledge management toolsknowledge management system Additional informationNotes on contributorsThomas W JacksonAbout the authorsDr. Sara Tedmori received her BSc degree in Computer Science from the American University of Beirut, Lebanon in 2001. In 2003, she obtained her MSc degree in Multimedia and Internet Computing from Loughborough University. In 2008, she received her Engineering Doctorate in Computer Science from Loughborough University, U.K. Currently, she is appointed as an assistant professor in the Computer Science Department at Princess Sumaya University of Technology, Jordan. Her research interests include: expertise locators, knowledge extraction, knowledge sharing and image processing.Dr. Thomas Jackson is a senior lecturer in the Department of Information Science at Loughborough University. Nicknamed ‘Dr. Email’ by the media, Tom and his research team work in two main research areas, Electronic Communication and Information Retrieval within the Workplace, and Applied and Theory based Knowledge Management. He has published more than 90 papers in peer-reviewed journals and conferences. He is on a number of editorial boards for international journals and reviews for many more." @default.
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- W2003982009 date "2012-03-01" @default.
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- W2003982009 title "The design and evaluation of EKE, a semi-automated email knowledge extraction tool" @default.
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- W2003982009 doi "https://doi.org/10.1057/kmrp.2011.40" @default.
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