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• W2004221469 endingPage "30" @default.
• W2004221469 startingPage "21" @default.
• W2004221469 abstract "The authors examined the thinking processes in the use of a decision support system (DSS) by social workers in a human services agency to determine whether they used the system to improve their case reasoning. Information was obtained from in-depth interviews with eight social workers who used a DSS in their work and from content analysis of “narrative justifications” appended to 1,074 decisions that differed from those recommended by the DSS. Findings show that the social workers used the DSS in a perfunctory manner in typical cases, but as an aid to thinking and reflection in atypical cases, in which they were uncertain of how to decide. On the whole, the social workers showed little interest in the DSS's recommendations, but reported that the process of entering data and answering the model's questions about the case were useful when the case was atypical. The authors suggest that computer support systems should be designed to help workers think through atypical cases." @default.
• W2004221469 created "2016-06-24" @default.
• W2004221469 creator A5010258488 @default.
• W2004221469 creator A5012817441 @default.
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• W2004221469 date "2005-03-01" @default.
• W2004221469 modified "2023-10-14" @default.
• W2004221469 title "Thinking Processes in Social Workers' Use of a Clinical Decision Support System: A Qualitative Study" @default.
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• W2004221469 doi "https://doi.org/10.1093/swr/29.1.21" @default.
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